Austria
Organizational development and improvement expertise Program management on global scale People management experience (incl. managing people managers) Management of distributed teams on large scale Business improvement expertise Change management expertise Knowledge management expertise Service Management certified Lean Six Sigma certified
• Key focus on simplification, standardization, and automation to enable customer success • Responsible for the research strategy to master what is critical to quality and customers' success • Driving customer research analytics, Social Media screening, reporting system simplification • Enabling senior executives and all geography leads improving customer / service experience • Accountable for product and service improvement programs • Leading the global Quality Council and Quality Scorecard Reviews • Accountable manager for worldwide break through improvement programs • Management of Close the Loop Corrective Actions (CLCAs) • Leading people managers, senior program managers and Lean Six Sigma Black Belts
-) Change Manager in accordance to ITSM / ITIL -) Total Customer Experience and Quality lead