Leuven, Flemish Region, Belgium
Communication Adviser for KBC Private Banking. History in E-Commerce, Digital Customer Journey & Web Manager with substantial experience in retail, business & corporate contexts. A position on the business side of things to act as an expert, advisory and transversal project management to improve/guarantee the sales & customer satisfaction online. Respecting the customer journey is respecting the customer through following up KPI's, sales and figures defining the digital world. Advanced knowledge of CX, E-communication, Internet in general & its function in-depth, but also the used technologies & common languages. As a speaker on seminars and symposia fluent in Dutch, English and French. Offering solutions & possibilities is the way to go in an always moving and evolving online environment, not only identifying problems post facto. Specialties: Communication, Marketing, customer experience (CX),client-centered communication, e-communication, e-commerce, people managing, project manager, website layout, website architecture, project management, customer experience, USP, HTML, JavaScript, laws on electronic publications, 360 degrees communication mix
With Thingy we lauch writing and e-projects, design websites & manage social media. "Let's keep things simple" is at the core of our business. Your website or e-commerce must be optimal for the web. It is a convergence of good design, SEO, User Experience expertise and a profound understanding of the web. One of the projects we're proud of is https://www.boekboek.com, as sustainable publisher of books & ebooks in Flanders and the Netherlands.
Belgian writer of Thrillers and Young Adult novels (in Dutch/Flemish) - More information on Wikipedia and https://www.stevenbogaerts.be .
Business Expert functions: - Developing a best practice model concerning Customer Experience - Optimising the surfer’s overall user-experience - Defining key moments in an online context - Being a gatekeeper, governed by the business objectives - Communicating expertise/advice Monitor functions: - Monitoring online behavior to increase customer satisfaction & loyalty - Monitoring the Customer Experience evolution - Monitoring the brand perception - Monitor trends like social media & web 2.0+ Project Managing: - Transversal project managing - Customer Experience driven project managing - Long term vision of the evolving web, social media & multimedia capabilities
Business Expert functions: - Developing a best practice model concerning Customer Experience - Optimising the surfer’s overall user-experience - Defining key moments in an online context - Being a gatekeeper, governed by the business objectives - Communicating expertise/advice Monitor functions: - Monitoring online behavior to increase customer satisfaction & loyalty - Monitoring the Customer Experience evolution - Monitoring the brand perception - Monitor trends like social media & web 2.0+ Project Managing: - Transversal project managing - Customer Experience driven project managing - Long term vision of the evolving web, social media & multimedia capabilities
Business Expert functions: - Developing a best practice model concerning Customer Experience - Optimising the surfer’s overall user-experience - Defining key moments in an online context - Being a gatekeeper, governed by the business objectives - Communicating expertise/advice Monitor functions: - Monitoring online behavior to increase customer satisfaction & loyalty - Monitoring the Customer Experience evolution - Monitoring the brand perception - Monitor trends like social media & web 2.0+ Project Managing: - Transversal project managing - Customer Experience driven project managing - Long term vision of the evolving web, social media & multimedia capabilities
Coordination of all commercial E-media & E-communication of Dexia Bank Belgium, whether it concerns internet websites like www.dexia.be or www.axionweb.be or even (commercial) client-oriented messages in our own online banking software, Dexia Direct Net.
Launching a complete new website whilst still maintaining the current at a preset level of excellence is a challenge. Add the inclusion of a previous investing website within the new challenge, and you got an interesting mix. Also translating offline campaigns to the ever expanding web in a fitting way is an art form.