Steven Ortmann, CHA

Chief Operating Officer | Award-Winning Leader (CHLA GM of the Year, Travel 40 Under 40, CA 30 Under 30) | Hospitality, Tech & Experience Executive

Los Angeles Metropolitan Area

About

Award winning hospitality executive with a founder’s mentality: culture, craft, and commercial results. I develop high-retention teams (92%) and design service systems that consistently deliver elevated experiences. I deploy AI where it matters for faster recovery, smarter workflows, and stronger margins so teams can spend more time on the guest and less time on friction. Powered by coffee and gratitude but grounded in standards, culture, and execution. Open for contract work or full-time executive placement. 12 Handicap on the course but my friends would tell you it should be 10.

Experience