Oyster Bay, New York, United States
Supervisor of Revenue Cycle overlooking Northwell Health Stern Family Center for Rehabilitation & Orzac Center for Rehabilitation
Senior Patient Account Representative at Northwell Health Stern Family Center for Rehabilitation & Orzac Center for Rehabilitation
Financial Services Representative at Northwell Health Stern Family Center for Rehabilitation
- Supervised front-end staff (Cashiers, Customer Service Representatives, Maintenance, etc.) - Responsible for all logistics of the flow of incoming and outgoing transactions. - Scheduled and organized staff accordingly. - Approved Customer Service Representative to make larger refunds. - Provided assistance to customers when other employees could not. - Completed customer and employee audits. - Supervised and assisted lottery, Western Union, and store card sign-up stations.
- Helped set up new online/pickup-at-store orders process flow. - Single-handedly manned the online/pickup-at-store fulfillment of orders at inception to establish best practices to be rolled out to additional staff. - Recognized for fulfilling online orders quickly and accurately. - Exceeded expectations in completing orders prior to fulfillment requirement window. - Consistently made a point of selecting the proper replacements for out-of-stock items, in lieu of shorting the order. - Trained additional staff to help keep up with increasing volume.
- Worked in customer service desk - Issued refunds/credits and approved returns. - Completed employee and customer audits.
- Supervised and organized activities daily, including play-time and preparing meals. - Attended to playground injuries and communicated directly with parents regarding event. Completed incident report. - Took disciplinary actions if needed. - Communicated directly with parents on all incidents, including those that merited escalation.
- Assisted Head Counselors with supervision and care of children. - Engaged in organizing play activities promoting good sportsmanship. - Tended to children during craft and cooking classes; offering assistance as needed to complete the task.