Tienen, Flemish Region, Belgium
https://steven.steilo.be 30 years of experience in IT. Experience in setup of software packages: Microsoft AX, ServiceNow, Efficy CRM, Exact. Experience in custom development projects: IoT. Experience in methodology projects (like release management, SIAM, Change management, Agile). 26 years of team management experience. Experience in coaching higher IT profiles like IT Architects, Business Architects, Business Analysts, Project Managers in an international context. Experience in Service Delivery Management: building bridge between IT and business, governance on project management and giving extra steering where necessary. Broad infrastructure and network background: all Novell products like Netware, Groupwise, AccesManager, Single Sign On, Bordermanager proxy, e-Directory, Suse Linux; Windows servers, Active Directory, TrendMicro antivirus solutions, Checkpoint FW1, Sun Solaris Unix. Experience in a variety of sectors. Retail, publishing, direct mailing, coaching and training, sales, insurance, public sector, … Terms that define me as a person: Busy Bee, News Freak, Go-getter, Unraveler, Knowledge Sponge, Ventriloquist, Loyal Friend, Silent Helper, Strength Architect, Measurer. Leadership, Perseverance, Continuous learning, Adaptability, Independence, Taking responsibility, Respect, Recognition, Caring are all values that are important for me.
Support the execution and monitoring of agreed service levels and SLA”s. Assist in measuring and managing service performance across operational KPIs. Maintain strong relationships with internal stakeholders and service providers to ensure stable, cost-effective network services. Coordinate reporting activities and ensure timely communication of service performance and issues. Contribute to governance activities and service reviews. Identify opportunities for service improvement and assist in implementing corrective actions.
Responsibilities: Optimizing ITIL processes Setting up new organisational structure for 2nd level support Setting up process workflows Defining roles & responsibilities Coaching second line support teams Setting up governance structure Setting up ITSM reporting Service Delivery Management Coordinating management of major IT incidents
Industrialisation of new technology that was identified by Research & Development as beneficial for the group. (IoT, Dockers, …) Executing strategic IT program of Colruyt Group IT Service delivery manager Balancing roadmap IT4IT - ITIL - ServiceNow rollout Coaching a team of PM’s, Solution Analysts Business and IT-architects Organisation and planning of a team of +- 50 persons (operational and tactical staffing) Recruitment and selection Contract negotiations external service providers Coordination between own Belgian team and Indian development team Site manager site Haasrode Recruitment of It-architects for the complete group
Coaching and support of IT-architects on the different strategic programs of the Colruyt Group Follow up with program managers Building IT architecture community Setup of Knowledge management within the community Recruitment of It-architects Site manager site Haasrode Change agent within corporate change agent netwerk of Colruyt Group IT
Service delivery manager PMO Pre-sales support supporting account manager Team organisation, recruitment and coaching (15 persons in Brussels and 10 persons in Utrecht) Business analysis Functional analyse Project management
Setup and organisation of the IT organisation for the Indicator group Setup of incident, knowledge and problem management, change and change2deploy management. Team management (recruitment , coaching, planning) of developers, analysts, infrastructure managers/engineers Negotiation and management of contracts of external partners Strategic en tactical planning Budget management Direct reporting to directors
maintenance and installation PCs network management installation of servers and network expansion coördination external resources
direct mailing: select, deduplicate and standardise addresses stock management, placing orders coordinate shipping houses and printers maintenance telephone switchbox