Surrey, British Columbia, Canada
Provide technical support to staff regarding network, email and product related issues by: Provide hands-on or telephone support directly to users regarding all network application and usability problems that may arise. Identifying problems, determining solutions and maintaining contact with users during the resolution process. Making recommendations regarding technical support procedures. Scanning for potential problems and objectively analyzing, understanding why problems occur and generating creative and practical solutions. Repairing and replacing hardware as required and installing and configuring new hardware (network, printer and server hardware). Performing backup of all systems. Providing prompt, courteous and effective technical support to Doctors of BC website users and internal and external email users. Interacting with technical staff from other organizations to ensure the efficient flow of email between outside organizations and Doctors of BC.
I.T. Support – Provide knowledgeable technical support and troubleshooting guidance pertaining to the business Network, Internet, and Point of Sale Terminals. Assist with customer service and daily office requirements.
Technical Support Representative – Provided technical support and customer service to external customers on all Shaw products including Cable and Digital Television, Internet and Digital Phone. Employed time management and multi-tasking skills to maintain high service levels in a demanding call centre environment. Scheduler - Scheduled and coordinated shifts for over one thousand employees. Forecasted and provided detailed reports using the IEX Workforce Management System. Provided call centre activity reports and statistics to managers for their analysis and review. Planned and executed changes to the day-to-day staffing levels in response to call volume. Generated staffing schedules to meet the demanding needs of the call centre. Recommended schedule patterns and staffing requirements based on call projections. Managed employee vacation days and shift trade requests.