Moreno Valley, California, United States
Results-driven Solutions Engineer with over a decade of experience bridging complex technical architectures and real-world business outcomes. I specialize in aligning enterprise technology strategy with customer goals; from network infrastructure and cybersecurity to industrial IoT and AI-driven enablement. At Cisco, I’ve supported high-end commercial accounts across manufacturing, healthcare, retail, and insurance; Combining technical depth with solution storytelling to drive measurable results. My career reflects a consistent ability to translate customer pain points into scalable, secure, and innovative architectures that deliver tangible business value. Before joining Cisco, I led IT and network operations at Amsted Rail, modernizing industrial plant networks and production systems through strategic automation, PLC integration, and security enhancements. Earlier in my career at Liquidity Services, I built foundational IT and logistics systems from the ground up, deploying enterprise-grade Active Directory, network, and mobile warehouse solutions across multi-site environments. Across every role, I’ve combined hands-on engineering expertise with business insight, earning recognition from executives, peers, and customers for innovation, creativity, and trusted technical leadership. My mission is to empower organizations to achieve digital transformation through clear vision, architecture excellence, and authentic customer partnership.
• Drove technology adoption as a Solutions Engineer for high-end commercial accounts by building trusted relationships, showcasing reference architectures and demos, and aligning Cisco’s portfolio to customer goals. • Experience in solution selling across diverse verticals including manufacturing, retail, healthcare, and insurance, tailoring Cisco architectures to unique industry challenges and business outcomes. • Experienced in post-sales technical support, collaborating with business units to drive issue resolution, strengthen customer confidence, and ensure seamless solution adoption. • Carried dual AE and SE roles for half of FY25, achieving 130% of goal in 1H and 170% in 2H, driving major security pipeline growth. • First to sell XDR and Cyber Vision at the regional level, demonstrating initiative and a deep understanding of customer pain points. • Major driver in IoT for industrial accounts, advancing Cisco’s emerging business growth within the manufacturing sector. • Recognized by peers, executives, and customers for innovation, creativity, and thought leadership in driving technical and business results. • Conceived the original AI Customer Simulator concept, designed to emulate real-world customer personalities, objections, and interactions during live presentations. • Pitched the concept to senior sales executives and Cisco’s Global Executive Leadership team, later championed as an enablement initiative within Mindtickle, driving AI-based sales training innovation. • Selected to Tim Carnes’ Global SE AI Advisory Board and Marcus Moffett’s U.S. AI Advisory Team, contributing to Cisco’s AI strategy for presales excellence. • Selected as a FY24 Cisco Live Regional Ambassador, championing the team to drive high customer attendance and engagement. • Achieved 1st place in FY25 and runner-up in FY24 for highest regional customer attendance in my accounts for Cisco Live, reflecting consistent engagement and trust across accounts.
• Held key responsibilities of managing all plant IT related activities. • Collaborated with senior management to identify and address production challenges. Articulated and executed technical solutions that improved operational efficiency and reliability in the plant production environment. • Managed and oversaw an annual IT budget of $800,000. Managed the Purchase Requisitions via SAP to effectively engage with various vendors and contractors. • Partnered with control engineers to ensure network reliability on the PLC network and to help facilitate sufficient upgrades to PLC firmware and ControlLogix software. • Ensured Scalability into PLC networks by offering solutions to add Allen-Bradley Stratix Switches with Cisco IE 2000 Din rail switch solutions. • Procured and install suitable industrial NEMA 4 network enclosures in replacement of the previously inadequate network cabinets. • Allied with IT Security and local controls engineers with continued collaboration on improving plant network security by utilizing "Claroty" security appliance. • Achieved CCENT & CCNA Certification. • Working Experience with but not limited to Spanning-tree, Ether-channel , SPAN, RSPAN, VTP, CDP, LLDP, Stack Wise, NTP, SVIs, IP ACCESS LISTS, ROUTE-MAPS, IP PREFIX LIST, FILTER LISTS, FHRP protocols, SNMP and AAA. • Working Experience with IPV4 & IPV6 routing protocols such as OSPF, EIGRP, and BGP. • Working experience with PRTG SNMP network monitor. • Maintained, improved, and provided general support for Security Camera Systems, Gate & door access system (Mercury RS2), Radcomm radiation truck scanner, Thermostat Systems, Time Clocks (UltiPro and ADP), Iot devices, Intune mdm for mobile devices, HMI Touchscreen Technologies, Clickshare, Daktronics display, Navori Display systems, and Zebra label and RFID printers. • Maintained and Upgraded Critical plant computer workstations. • Replaced facilities existing LWAP, Cisco & Brocade(G610) Switches and ESXI servers.
• Configured Cisco 3550 switches and Areonet 1200 series AP. • Heavily involved in the engineering of Lockbourne & Groveport warehouse networks. Documented network infrastructure and Rack Servers via Visio. • Planned & deployed company’s first digital display system for warehouse announcements. • Planned & deployed company’s first Time and Attendance system(Inception Technologies, Infinitime) • Planned & deployed company’s first electronic invoice system using IIS Webdav, DFSR and IOS & android solutions. • Upgraded, configured, deployed, and maintained Wavelink Avalanche repository for Warehouse Scanners. • Deployed Motorola MC75A hand scanners for major warehouse locations in conjunction with Wavelink Avalanche. • Planned & Deployed Stand-alone MC75A Cellular hand scanners for Field employees using Motorola App center with Industrial Browser connecting to Oracle E1 database. Used VB script for Store and Forward solutions. • Planned & Deployed IPAD and Bluetooth Scanning solutions. • Working Experience with Active Directory, ADUAC, ADAC, AD Sites and Services, AD Domains and Trusts, DHCP, DNS, IIS, Group Policy Objects(GPMC, GPOE, & RSOP), Security permissions & security auditing, Shadow copies, Disk management, DFS\DFSR Management, Active Roles, Remote terminal service management\Remote Desktop Services Manager, WSUS, Crush FTP, Powershell, Performance monitoring and print management. • Experience with MS office versions 2007 - 2016. • Experience with Windows 2003, 2008, and 2012 server • Experience with Bomgar remote client • Experience with SCCM. • Experience with RSA console and RSA token keys for VPN. • Experience with Norton Backup Exec and Windows Backup Utility. • Experience with Desk side support. • Experience with Zebra printer Technologies, IOS devices, Blackberry, and Motorola Scanners. • Involved with deployment & upgraded client workstations to windows 7 & 10. • Experience with Asset management. • Moderate Experience with Fedora Core.
• Gained experience with IBM lotus notes. • Gained Network+ certification. • Supported Proprietary “Wenet” food inventory management Database. • Supported RAID 1 and 0 for IBM servers. • Created menu base batch file for IPSSEND(command line for utility for IBM RAID) for the field techs. • Supported NCR technicians for Wendys Store equipment including back office server hardware, Dynamic order display systems, and point of sales units • Supported laptops out in the field for District and Store managers. • Supported VPN connections to corp. network. • Troubleshot network drives, user accounts, connectivity, and pc/laptop hardware. • Worked with Norton Ghost to build hard drives for store POS. • Worked with Microsoft Office. • Supported IBM and NCR Point of Sales Units.