Melbourne, Victoria, Australia
Results-driven professional with 9 years of experience in banking, demonstrating expertise in management, specifically leading small to mid-sized teams. Proven track record in the payments sector, excelling in reconciliation, investigation traces, and recalls. Skilled in training, coaching, and fostering team uplift. Recognized for strategic planning, day-to-day operation management, and cross-skilling integration. Committed to continuous process evaluation and improvement. Passionate about achieving excellence through leadership and leveraging deep knowledge gained over 9 years in the banking industry.
Managed small to mid-sized teams, overseeing day-to-day operations and ensuring work is completed within Service Level Agreements (SLAs). Conducted quality checks to uphold standards, guaranteeing accuracy and compliance with regulatory requirements. Played a pivotal role in staff management, addressing absences, and efficiently managing leave schedules to maintain optimal team performance. Spearheaded suspense account monitoring and reconciliation, implementing risk controls to mitigate potential financial discrepancies. Specialised in payments, excelling in reconciliation, investigation traces, and recalls, contributing to the overall efficiency and reliability of payment processes. Implemented strategic planning for continuous process evaluation and improvement, optimising operational efficiency and minimizing risks.
Managed small to mid-sized teams, overseeing day-to-day operations, and ensuring work within SLAs. Conducted quality checks for accuracy and compliance. Addressed staff management, absences, and leave schedules. Spearheaded suspense account monitoring, implementing risk controls. Implemented strategic planning for continuous process improvement. Responded to finance department reconciliation requests, ensuring timely and accurate financial reporting. Took a hands-on approach to investigation requests, conducting in-depth analyses. Managed suspense account reconciliation for financial integrity and compliance. Processed BPAY refunds and claims with attention to detail and protocol adherence. Provided comprehensive reporting to team leaders.
Responded to and performed reconciliation requests from the finance department, ensuring accuracy and timeliness in financial reporting. Actioning investigation requests, conducting in-depth analyses to resolve issues promptly and efficiently. Managed the entire suspense account reconciliation process, ensuring financial integrity and compliance with organisational standards. Processed BPAY refunds and managed claims processing, demonstrating attention to detail and adherence to established protocols. Processing payment request
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