Greater Rome Metropolitan Area
My love for hospitality mixed with a guest oriented and a "sky is the limit" attitude have always been the key in my professional parcour. I am an experienced Hotel Manager with over 20 years of experience working within the Hotel industry. Skilled in Food & Beverage, MICROS, Front Office, Hospitality Management, and Customer Service. Strong operations professional graduated from Academy of Trade and commerce of Trento. Vice President of the Sicilian Clefs d'Or "La Trinacria"
Supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest experience. Responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise daily Concierge & Guest Relations operations. Set Departmental objectives, work schedules, budgets, policies and procedures. Monitor the appearance, standards and performance of the Concierge & Guest Relations Team Members with an emphasis on training and teamwork. Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area and its secrets. Maximise Sales revenues through up-selling, cross selling and marketing programs. Monitor Guest satisfaction reports and implement actions to improve results. Maintain good communication and working relationships with all hotel areas. Work closely with PR Manager to create "Wow Factor" experiences for the press to attract more attention to the property and the area. Project a professional manner with an emphasis on hospitality and Guest service Act in accordance with policies and procedures when working with property management systems Attend Hotel Management meetings. Maximise guests feedbacks and online reviews to elevate hotel's credibility and reputation. Creation of Unique tailor made experiences for Top VIP/celebrities and returning guests.