Berlin, Berlin, Germany
Personable and honest professional committed to reaching goals through exceptional customer service. Excellent communication and interpersonal skills. Able to develop long-lasting client relationships. Experienced Team Lead. My command of several languages has proven to be advantageous throughout my career.
o Monitored and evaluated team performance, providing constructive feedback for professional growth and improving processes to maximise team efficiency o Integrated process improvements to optimise overall workflow o Maintained excellent employee relationships by cultivating supportive, motivational and productive working environment o Verified that teams carried out tasks in compliance with company regulations o Assisted with team recruitment, interviewing and onboarding o Led staff meetings to delegate tasks, assign workloads and communicate changing priorities o Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills
o Produced corresponding technical materials for support of new product features o Supported and advised customers and partners with advanced complex technical setups o Recommended new and improved products to customers and explained benefits, outlining applicable promotional offers to drive purchases o Provided project, design and commissioning engineering expertise for new projects by offering advice and guidance o Modified services and handled feature requests to meet customers technical needs and close sales deals o Project management to inform all stakeholders are appropriately informed and ensure deadlines are met o Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction o Obtained and logged customer feedback, evaluating data through Beta-testing software and hardware o Managed customer training for product features and usage after new installations, upgrades or updates o Liaised between customers and engineering teams to facilitate product development
o Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction o Obtained and logged customer feedback, evaluating data through Beta- testing software and hardware o Managed customer training for product features and usage after new installations, upgrades or updates o Liaised between customers and engineering teams to facilitate product development
During my trip through South-East Asia, I worked as a communication consultant on Handicap International Belgium's road safety project in Laos, based in Vientiane. My main tasks were: - create/design exhibition materials for exhibitions in Belgium - make a report on HI's activities for the Belgian government, with focus on the Road Safety project
o Researched and composed news articles for local and national newspapers o Researched and produced on-air commentary for local radio