Dallas-Fort Worth Metroplex
Twenty-year U.S. Air Force veteran with 24+ years of leadership in healthcare services administration, specializing in regulatory compliance, risk management, and process improvement. Experienced in developing training programs, leading diverse teams, and driving operational excellence in both military and civilian healthcare environments. Proven ability to adapt quickly, overcome challenges, and implement innovative solutions—from managing multiple relocations and new assignments to mastering complex office systems with minimal formal training. Passionate about educating staff, fostering accountability, and building a culture of continuous improvement that enhances patient safety and organizational performance. Credentials include, Lean Six Sigma Greenbelt, BLS/CPR certification, De-escalation.
•AWARD WINNER! 2020 USAF Clinic of the Year. 2020 USAF Best Ambulatory Clinic Patient Safety Program. 2019 USAF Clinic of the Year. 2016 AFMC Best Ambulatory Clinic Patient Safety Program. •As the sole Patient Safety Program Coordinator for 400 staff members, I am responsible for processing an average of 380 monthly patient safety events. I conduct trend analyses on all patient safety events and root cause analyses on events with a moderate-to-high probability of reoccurrence. I also prepare slides and present briefings on qualitative/quantitative data during 12 scheduled Executive Leadership meetings. •I am a certified Master TeamSTEPPS Instructor. I instruct all newly hired members on TeamSTEPPS Fundamentals within 90 days of in-processing. Within the first 8 months of hire, I increased Initial TeamSTEPPS training 12% and Annual TeamSTEPPS Training 96%. Highest rate in 3 years! Monthly TeamSTEPPS training compliance remains at 99%. •Through facility rounds, patient questionnaires, 55 Patient Tracers, and 110-item biannual self-assessments, I validate compliance for The Joint Commission Survey. When non-compliant items are identified, using Lean principles, I team with department heads to pinpoint causal factors, develop countermeasures, track progress in TJC AMP and brief updates to Executive Leaders in monthly Compliance Meetings. Achieved TJC Accreditation in 2016 and 2019. •I am a Lean Greenbelt trained facilitator! I have facilitated 19 events to multi-faceted teams. I am fluent at the 8-Step LEAN Problem Solving Process, Value Stream Maps, and developing Action Plans. I led an 18-month long, 9-member Proactive Risk Assessment targeted at reducing prescription errors. My team identified 32 specific error types being made by 20 provider teams. After deploying countermeasures, we decimated errors 80% within 9 months. Scientific poster presented at 2018 National Patient Safety Congress. Currently, working on medication reconciliation compliance. 95% improvement!