Muscat, Masqaţ, Oman
As an IT and system Engineer at Khimji Ramdas LLC, my role encompasses a diverse range of responsibilities, including consulting, installation, and maintaining complex IT systems. The cornerstone of my professional ethos is to ensure robust IT operations that align with our clients' evolving needs, a commitment reflected in my regular documentation and coordination efforts. My mastery in network administration and security system integration is built upon my recent experiences, where I have successfully implemented and supported various server environments and end-user clients. By partnering with OEM vendors for essential upgrades and system enhancements, I have contributed to maintaining high standards of IT service and infrastructure reliability.
• Delivered technical training and consultations on new products, ensuring smooth adoption by staff and clients. • Planned and executed software/firmware upgrades and hardware replacements with minimal downtime. • Maintained comprehensive technical documentation and developed tailored IT solutions for client needs. • Managed and supported IT infrastructure: Windows servers, windows client, VMs, RAID, hypervisors, storage, and backup systems. • Ensured network interconnectivity and coordinated with OEM vendors for updates and replacements. • Diagnosed and resolved server, workstation, and peripheral issues through advanced troubleshooting. • Earned certifications in ManageEngine, Lenovo, Dell, Microsoft, Veeam, ArcServe, Broadcom VMs, Sangfor, and Trend Micro. • Implemented ManageEngine solutions (UEMS, MDM, ServiceDesk Plus) to enhance endpoint management and security. • Provided AMC support for IT peripherals, including servers, end-user devices, printers, scanners, CCTVs, biometrics, UPS, and time-attendance systems. Company Support Under AMC (As per SLA Agreement): 1. Onsite IT / System Engineer - Omifco (Oman India Fertilizer Company S.O.A.G) – Sur, Oman (Sept 2023 – Present) 2. Onsite IT Support Engineer - Saud Bahwan Group Toyota – Wattayah, Muscat, Oman (2015 – 2023) 3. Onsite IT / System Administrator DSME – Veronica Floating Hotel – Duqm Port, Oman (2012 – 2014)
• Provided maintenance, service, and integration for various low-current systems in security system projects. • Collaborated as part of a team to implement and integrate CCTV systems (IP and analog), access control systems, time and attendance solutions, network equipment, and cabling (UTP, coax, and fiber optics). • Installed, tested, and repaired fire alarm systems, PABX telecommunication systems, and other IT/security systems. • Conducted scheduled service work and site surveys, including installation and diagnostic testing. • Prepared engineering activity reports, detailing network data, hardware, software, and any required remedial actions. • Communicated and coordinated with customers to meet their IT security system requirements.