Steve Pankratz

General Manager at JCPenney

Coralville, Iowa, United States

About

Dedicated and personable Store Manager with more than 24 years in the retail industry. We'll-versed in leading personnel, creating effective merchandising projects and using sales strategies to boost sales and believes exceptional customer service is essential to retail success. *Analyze Business Performance: Reviews target sales and expense reports to quickly identify and prioritize areas of opportunity and sets direction to maximize sales and/or team performance to deliver expense/profitability targets. *Leadership Team: Communicates and coaches in the moment to enhance each leader's ability to execute as well as develop their own respective teams. *Store Environment: Actively walks the floor and interacts with leaders on the best SET decisions to transform the store and drive sales; actively engages team members to facilitate/deliver an enriching customer experience.

Experience

  • General Manager at JCPenney
    Nov 2018 - Present · 7 yrs 8 mos

  • ULTA BEAUTY (2 yrs 5 mos)
    • GM
      Jul 2016 - Nov 2018 · 2 yrs 5 mos

    • General Manager
      Jul 2016 - Nov 2018 · 2 yrs 5 mos

  • Store Manager at Dillard's Department Store
    May 2013 - Jul 2016 · 3 yrs 3 mos

    Review target sales and expense reports to quickly identify and prioritize areas of opportunity and sets team direction to maximize sales and/ or team performance to deliver expense/profitability targets. Communicates and coaches in the moment to enhance each leader's ability to execute as well develop their respective teams.

  • JCPenney (22 yrs 9 mos)
    • Store Leader
      Sep 2005 - Apr 2013 · 7 yrs 8 mos

    • Assistant Store Manager
      Nov 2002 - Sep 2005 · 2 yrs 11 mos

    • Department Manager
      Feb 1996 - Nov 2002 · 6 yrs 10 mos

      Accomplishments: *Received numerous district awards for Sales Events, Customer Service and Merchant Contests. *Served on various district entity teams. *Represented the JCPenney Company in college campus recruiting.