Dorking, England, United Kingdom
I am a wholly committed and progressive Senior Level Manager who has developed skills from a variety of client facing roles, within multifaceted business areas. I am a passionate and strategic leader of business transition, client engagement, service delivery, project/programme management and business operations, with a proven track record of delivering start-up programmes, complex multi-million-pound projects, team leadership and operational delivery success within the public and commercial sectors. Able to establish and nurture strong key stakeholder relationships across national corporate and public sector accounts, whilst embracing change and applying a structured yet sufficiently flexible approach to succeed in dynamic and demanding environments. Forming and leading teams, I always seek to create a continuous improvement environment. With an eye for detail, I identify process re-engineering opportunities to drive down costs and optimise performance, driving to exceeding targets, reporting at SMT/C-level. I am currently seeking a new challenging and stimulating role where I can really make a difference where I can apply my skills, energy and passion to succeed.
Wanting a change in career direction to embrace new challenges and personal development opportunities, I joined Sullivan & Stanley, an award-winning consultancy specialising in change and transformation delivery and senior interim resource capability, as Client Engagement and Services Manager. I focussed on developing customers for life. My contribution was pivotal in leveraging and navigating processes, enablers and interactions to uncover mutual value from new and existing client partnerships. The role was about grasping, articulating and ensuring delivery of emerging and existing client requirements through being skilled in developing and maintaining client relationships. Key Achievements: • Relationship and service delivery lead for large/blue chip clients, including River Island, Admiral Insurance, British Airways, PZ Cussons, Pets at Home, WHSmith & GB Railfreight. • Secured over £4m of contract extensions and incremental work. • Client relationship lead providing delivery assurance to multiple top-tier clients, working with 30+ Associates/Consultants
Following the impact that I made when joining the Apogee PMO Team as a Senior Project Manager, demonstrating a high level of experience, innovation and leadership, I was promoted to Head of PMO. Leading a team of 15 project managers and project coordinators, I also continued to personally manage some key strategic projects. This was a senior position within the operational side of the business, working closely with the heads of complimentary departments such as Sales, Bid Management, Professional Services and Logistics delivering Managed Print Solutions (MPS), Managed IT Services (MITS) and Outsourced Delivery Solutions (ODS) projects. Key Achievements: • Line management of a team of 15 Project Managers and Project Coordinators, located nationwide, including throughout the Covid-19 Pandemic period. • Took inter-departmental collaboration to a new level, establishing new cross departmental ways of working, supported the development of new procedures and project documentation. • Project delivery to clients such as Barts NHS Trust, Guy’s & St Thomas’ NHS Trust, Yorkshire Building Society, University of Sheffield, J Murphy & Sons, M.O.D. and Bupa
As the companies first Senior Project Manager I mentored and developed the existing team of Project Managers, establishing a culture of excellence, as well as direct project delivery of multi-million pound MPS projects. Projects I managed included: • Scottish Fire & Rescue, a complex deployment of 500 devices with SafeCom software to fire stations and admin locations throughout Scotland; over 350 sites including 50 island locations. • Liverpool John Moores University, 200 devices with PaperCut software across multiple campus locations, also migrating their Print Room to an off-site managed Print Room Service. • Royal Surrey County Hospital, 300 devices with PaperCut across the main location at Guildford and community sites.
As Senior Project Manager I managed all of the company’s major client projects, redefining the project management function within the business; introducing ‘best practice’ and created new business processes and a more integrated way of collaborating with other functional teams; developing new project documentation. Key Achievements: • Project management of large public sector and corporate clients, including Bucks NHS Trust, Royal Berks NHS Trust, Leeds NHS Trust, Jewson/Saint Gobain and Arco. • Leadership of Project Management and Project Implementation Teams. • Development of key multiple supporting processes and documentation. • Supporting IG Toolkit and ISO27001 attainment targets
Bytes Document Solutions was purchased by Xeretec Document Solutions in May 2014. I initially joined Bytes as Senior Project Manager. In early 2011 Bytes made a strategic decision to invest significantly in Managed Print Solutions (MPS). Based on the impact that I had already made, I was asked to head this up operationally as the MPS Programme Manager, with responsibility for the development, co-ordination and delivery of the programme as well as continuing as project manager for the larger/more complex projects. Following the acquisition by Xeretec, assisted with the integration of the two businesses, streamlining the MPS Programme offerings and operational processes whilst continuing to project manage the large corporate deployments. Key Achievements: • Development of the Bytes MPS Programme, delivering business growth of 63% in the first 12m. • Project management of large corporate clients, including Atos, Southern Water, Ladbrokes, Virgin Atlantic, Towers Watson and Strutt & Parker. • Established and led the MPS Programme Office, a new function to support the MPS Programme