Singapore
Senior leader with a very strong combination of operations, delivery & transformation experience in large enterprises (inc. Regulation, NHS, FMCG & Finance). The last 20 years have focused on leading innovative teams that combine IT, Data and Organisational Change skills to deliver real improvements in business outcomes. Key Achievements - Led the new data driven strategy and directed data enabled transformation for the Financial Conduct Authority - EMEA Chief Data and Analytics Officer for Sumitomo Mitsui Financial Group, a top 20 global bank - Head of Service for all live acute hospital solutions delivered as part of £bn London NHS programme - Head of EMEA-wide Delivery/ Service teams for Fortune500 firm - Managed IT functions supporting $bn+ revenue streams - Successfully led dozens of multi-million budget programmes, including full business transformation, delivery of new IT platforms, and corporate building fit-outs - Redesigned IT departments for FCA and Xerox Europe
Global Chief Data Officer across all CIB business lines and key International Markets. The role looks after all aspects of Data Governance, Information Management and Analytics for the bank, including it's overall Data Strategy.
Appointed EMEA Chief Data and Analytics Officer for wider Sumitomo Mitsui Financial Group
Managing Director and Chief Data Officer for SMBC, a global top 20 bank, across the EMEA region. Designing and leading the new business data strategy, while building an EMEA-wide Data Office from scratch. Role covers data acquisition, data governance, information management, and data exploitation; including analytics and data science. • Setup new Data Office and Data Strategy for 19 countries across Europe, Middle East and Africa, The function is responsible for all aspects of data in the bank, including data governance, advanced analytics, information management, privacy, external data acquisition and data migration. • Team delivered new Data Management and Data Quality Frameworks, operating policies, tooling and procedures for EMEA in 1st full year in role. • Built a new Data Office from nothing, with regular engagement at board level. Hiring diverse talent from across banking and non-banking sectors, including 2 ex-CDOs from large FS firms, to ensure a best-in-class service as quickly as possible. • Driving innovation around data exploitation, including working with business leadership to design new data-led strategy for Customer Lifecycle Management and improved digitisation of contract onboarding • External data procurement for EMEA, including rationalisation where necessary and new exploitation of datasets where they can lead to improved outcomes or automation of workload. • Creation of single customer record that maps entity relationships and gives a true view of our client base. • New Document Management System with improved data classification and tagging capabilities. • As part of transformation leadership role, setup new strategic transformation function within the bank, working to ensure change spend is focused on moving forward bank capabilities holistically. • Engaged with global SMBC functions to define integrated approach to Data Management and Analytics worldwide.
Head of Department for central data services in the FCA, as the Chief Data Officer, and working in the Innovation Division. Leading a large number of transformation, data analysis, management and delivery services across the organisation, including Data Analysis and Insight, Data Publishing, Data Governance/ Assurance, Data Management/Administration, Data Collection, Data Advisory, and our Information Centre for all procured and externally acquired data. • Directing a £100m strategic programme, with a team of 400, to deliver data and digital innovation across the FCA. • Member of FCA’s Senior Leadership Team, and responsible for data-led transformation. • Designed and set the strategy with FCA board, and managed stakeholder relationships across all aspects of programme delivery, business planning, communications, business analysis, budgets, outcomes, issues and risk management. • Delivering improved data management, quality, analysis, intelligence, publishing, automation and exploitation. • Created a new Data Office; building diverse teams with deep data, BI, analytics, regulatory, digital, problem solving and business change skills, and underpinned by an ethos of teamwork, humility and empathy to support FCA evolution. • Service Owner for all key cloud data platforms. Working alongside IT and business teams to approve roadmaps, sign-off investment and drive delivery for collection, storage, enterprise search, publishing, data analysis and reporting systems. • Regular conference speaker on how to innovate and deliver value through successful digital and data transformations. • UK representative on data at ESMA, chair of joint data committee with Bank of England, and regular close engagement (both domestic and international) with peer organisations, trade bodies, other governments, and industry experts. • Partnered with the business to drive response to COVID, including new tools to monitor, forecast and react to risks.
Senior IT Manager and deputy Head of Service Operations (over 100 staff). Also Accountable Executive for the upgrade of all End User Computing technology across the FCA and its suppliers; new end user hybrid tablet devices, mobile phones, Bring Your Own Device (BYOD), Office365, Skype for Business, and a refresh of all desktop applications. • Led End User Computing programme, that transformed ways of working across the FCA via cutting edge desktop and collaboration technology, coupled with a new building, new working processes and cultural change. • Helped build the new Digital and Information Technology strategy and created a “work from anywhere” philosophy, which allowed 99% of FCA staff to work effectively from home during COVID, and also reduced print costs by over 70%. • Created a new Service Integration and Management (SIAM) function in the FCA, covering all IT Service Management disciplines.
IT Programme Management of all ICT into a brand new building for the European Medicines Agency. This included the creation of a new datacentre, replacement of all IT database and server infrastructure, and the migration and set-up of all telecoms, desktop IT and audio-visual for the agency. • Dozens of suppliers and 50 agency staff replaced all EMA infrastructure, telecoms and platforms over 18 months with no failures.