United Kingdom
Experienced Senior Technical Consultant with a demonstrated history of working in the information technology and services industry. Strong information technology professional skilled in Windows Server, Microsoft Exchange, Microsoft 365, Virtualization, Cloud, Networking and Cyber Security.
Supporting 40+ customers in a MSP environment Responsible for selling projects to customers, then seeing through the implementation process Server migration and maintenance for Windows Servers from Server 2008 up to Windows Server 2025 Microsoft Exchange experience and migrations from 2003 up until 2016, plus Exchange Online. Network firewall implementation and support for Cisco, Draytek and Sophos firewalls Email protection implementation and support for Mimecast and Sophos Central Virtualization experience for VMware 5 up until 7 VoIP implementation and support for 3CX Cyber Security for customers including cyber security certifications and awareness Supporting customers anywhere from a single user working from home up to a business with 400 users. Often the escalation point for cases Supporting customers onsite and remotely
Desktop support – Managing PCs and laptops remotely and on site in Europe and South Africa. Network support – Supporting Cisco switches, routers and access points. This includes installation of new hardware, performing maintenance tasks, troubleshooting equipment and replacing faulty equipment. Telephone systems - Providing first line support and escalated when required Server support – Built and maintained physical servers and virtual servers running Windows Server 2008 and 2012 Application support – Supporting MS Exchange 2010, MS System Center 2012, SharePoint, Lync, SQL Server 2008, BlackBerry Enterprise Server, MS Office 2010 and local applications Key role in Windows 7 upgrade project, upgrading from Windows XP Managed Microsoft System Center 2012 installation Involved in Windows Server 2012 upgrade project
Desktop support - Looking after 500+ PCs and laptops. Built and replaced PCs on Regular basis. PCs managed using Active Directory, DNS, Mcafee EPO, Radia and SCCM. Involved in Windows 7 upgrade Project, upgrading from Windows XP Printer Support - Supporting both local and network printers. Network support - Supporting 80+ Cisco switches. This includes performing maintenance tasks, upgrading equipment and replacing faulty network equipment. Involved in site network upgrade project. Server Support - Performed server application upgrades and basic maintenance tasks Application development - Developed local Cimplicity system which retrieves data from manufacturing systems and displays data on PC application