Salmiya, Hawalli, Kuwait
Well experienced service professional in the luxury automobile industry Current Career Profile: -Advise customers about service outcome, warranty protections and potential cost savings -Provide an extensive reach on PDI section to attain a time bound promise delivery -Help customers decide between trading in a car and fixing it through our workshop and advise on preowned warranty and existing recall campaigns. -Consult with Warranty Department on possible factory goodwill prior to major work (whilst ensuring both cost savings to workshop without compromise on quality for customers) -Manage and oversee the service center’s workflow, job scheduling, provide cover during workshop manager’s absence/ leave when required. -Extensive background and training in all aspects of high performance vehicles / automotive management, including quality control and workshop supervision. -Diagnose issues, troubleshoot where necessary, and supervise quality controllers’ team and technicians. -Experienced in conducting performance appraisal of team leaders, quality controllers & technicians in mechanical and technical applications -Strong technical skills, quick learner and product knowledge -The ability to work under pressure, go the extra mile to serve customers. -Commercial awareness and the ability to understand customer needs and deliver quality service
Workshop Supervisor for Mercedes Benz, Shuwaikh- Kuwait: January 2019- Present Responsible for supervision and assisting technicians to ensure that diagnosis and repair operations in the workshop are performed correctly and efficiently to maintain high customer satisfaction levels.
Certified by Porsche GmbH as “Zertifizierter Porsche Techniker” Successfully completed Level 1& Level 2 of the “Porsche Ignition Challenge”, among select candidates ,from the Porsche Middle East division Porsche Certified Training Received for: Noise Vibration Harshness March 2018 (Dubai) The New Panamera January 2017 (Dubai) The New 911 September 2008 (Dubai) After Sales Wheel March 2008 (Dubai) Introduction to Carrera GT July 2006 (Germany) Basic Electrics June 2005 (Dubai) Introduction to the 997 & Guided Fault Finding October 2004 (Dubai) Introduction to Porsche June 2004 (Dubai) General Diagnosis May 2003 (Dubai)