Muscat, Masqaţ, Oman
Business Leadership & Strategy - UK & Middle East I am a business leader and strategist with extensive experience across the UK and Middle East, specialising in operations, business transformation, and long-term value creation. As COO, I focus on: ✔️ Optimising operations to drive efficiency, profitability, and business growth ✔️ Solving complex challenges to enhance organisational performance and resilience ✔️ Developing people and teams to unlock potential and create sustainable leadership pipelines ✔️ Driving innovation that balances strategic risk, scalability, and long-term impact I thrive on creating structured, scalable solutions that not only enhance business performance but also deliver meaningful and lasting results.
Accountable for all current operations and internal support services including HSEQ, HR, Finance, IT, Camp, Plant and Transport functions. The role includes the development and implementation of strategies that maximise customer experience and people development, as well as business growth, performance, and profitability. Ultimately accountable for positioning the business as a trusted partner for providing integrated solutions across facilities management, infrastructure, and construction sectors.
Accountable for the high quality, profitable and safe delivery of all IFM service to Petroleum Development Oman (PDO) including; engineering maintenance, highways maintenance, catering, accommodation management, cleaning, waste management, pest control, grounds maintenance and IFM related projects covering all of PDO's concession in Oman.
Accountable for a variety of strategic projects focusing on the development and growth of the Support Services business in the MENA region. This included; leading new bids of varying size and scale, programme management of strategic projects to support growth within the region, and change management for the contract extension negotiations for one of the largest FM contract’s in Carillion’s global portfolio. Achievements/ responsibilities included: * Project managed the contract extension negotiations for one of Carillion Alawi’s major clients * Led the change management team delivering a challenging cost reduction programme, as well as the introduction of new systems and processes, highlights include: i) Re-procurement of some of the largest soft services subcontracts in Carillion with significant cost savings achieved ii) Delivered further savings through cost optimisation initiatives focusing on cost reduction and efficiencies iii) Implementation of improved technology solutions focusing on CAFM, Inventory Management, Accommodation Management and Access Control iv) Introduction of In Country Value (ICV) and Omani Development Programmes to support National Development of individuals and local companies • Contract mobilisation for the provision of 132 fire fighters, the first of its kind for Carillion in the Middle East, and a critical resource contract for the client. • Programme management of a strategic development plan to support relationship development within the largest IFM contract in Carillion’s MENA portfolio
• Serves on the board of governors, providing strategic direction and independent oversight. • Contributes to the development of school policy and long-term strategy, ensuring alignment with British education standards. • Offers independent challenge and strategic support to senior leadership, enhancing decision-making and accountability.
• Managed two £60m+ multi-disciplinary rail tenders to Preferred Bidder status, eventually awarded as a single £122m contract. • Secured early works contracts associated with main contract worth >£3m. • Managed the processes and relationships with; Supply Chain, Commercial, Estimating, Planning and Operations • Developed workable solutions to programme, resource and budget issues allowing contract award to be achieved. • Engaging with clients to manage expectations, provide confidence and promote the Carillion offering.
• Restructure / Development of the existing Performance Improvement Team into a focused Operational Excellence Team • Identification and Management of Operational Excellence (OpX) target for delivery in 2011/2012 • Active involvement and contributor to Carillion Infrastructure Services (CIS) discretionary spend improvements. • Active involvement and contributor to Group Operational Excellence development and roll-out • Work-stream lead for Performance element of Project Pelican across CIS • Delivery of Lean Awareness Training across CIS as part of Project Pelican • Development of CIS OpX Deployment Strategy with specific focus on Support Services, Utilities and support function into Carillion telent.
• Completion of Green Belt Six Sigma Training • Actively involved in projects targeting £10 million worth of efficiency savings (GE Renewals) • Co-ownership, development and implementation of the Business Improvement strategy • Management of Oracle insight project aimed at improving cost management across all projects • Leading the track efficiency challenge set by NwR aimed at meeting the clients price/metre target and their “24/7 Railway” aspiration