Barcelona, Catalonia, Spain
An experienced agile digital delivery manager and coach helping multi-disciplinary teams deliver user-centred digital services to customers. I am a strong leader with real people skills and an energetic self-starter. I have helped transform large organisations and have coached agile and lean skills to individuals, business teams and senior management. I have a wealth of experience of delivering fast paced research-led agile digital products and services and leading, managing and developing both large and small multi-disciplinary teams using appropriate Scrum, Kanban and Lean frameworks in both the public and private sector. I am a certified Scrum Master and accredited by the Association of Project Management.
I led and coordinated 6 agile multidisciplinary teams to deliver a brand new Payroll product across Europe for a high profile HR & Payroll client. After setting up each team for success by making sure they had the right capability and tools, running inceptions to agree scope, timelines, the roadmap, etc and building trust both within the team and the client, and agreeing ways of working, I led the teams to deliver the Payroll Beta solution within 8 months, one sprint ahead of time, to budget and of the highest code quality, and successfully released it to a range of Beta demanding customers. I took a greater pastoral role with some team members working within co-sourced client teams, ensuring they felt supported, and able to grow, developing their skills and progressing their careers. I have built up excellent relationships with senior client leaders, using these to identify strategic opportunities and challenges, and demonstrate the business value to the client using KPIs and other business metrics.
As Delivery Manager I led a diverse, entirely remote multidisciplinary team to deliver the new Get Into Teaching web app for a central government department - encouraging prospective teachers into the profession. After bringing the team together so we could understand each others ways of working, I led an inception to help everyone understand the strategy, scope, risks and develop a roadmap, and successfully developed the new digital service from Alpha to Beta within 6 months, following a tight research-driven iterative approach. I then led the same team, taking the product into BAU, using data to refine and iterate the solution, implementing a sound alerting and reporting incident management process and monitoring and measuring the solution using the 4 key metrics. As Agile Delivery Manager, I also led a new multidisciplinary team to develop and iterate an entirely new School Experience web app for schools and prospective teachers within 6 months, consisting of a customer-driven front end and an intuitive administrative back end for teachers to upload school experience opportunities for potential teachers. I also won 6 digital delivery team contracts across several organisations as part of a small team by creating and presenting compelling pitches to potential clients.
I helped deliver Well Pharmacy’s first iOS prescription app and iterated it based on customers’ and operational feedback. I introduced a number of agile practices and techniques which were adopted across the business and ran a range of lunch-time sessions to build up the company’s agile knowledge
An agile digital delivery manager working with the Co-op to help deliver its digital transformation agenda. I delivered the Coop store finder https://finder.coop.co.uk/food and the Coop funeral home finder https://funeralcare.coop.co.uk/finder - both within very challenging timescales. I delivered the Leading the Way: How Do I Alpha and Beta websites aimed at helping Coop store colleagues understand regulatory demands, with a new, larger multi-disciplinary team against aggressive timescales. I also coached a range of colleagues from across the Co-op Group in agile ways of working (for both digital and non-digital teams), developing and delivering bespoke training modules.
Digital Delivery Manager for the Personal Independence Payment (PIP) programme with the DWP. A strong and people-focused leader, I led a large multidisciplinary team of digital specialists using agile techniques and tools to deliver a truly customer-driven digital service at pace, serving some of the most marginalised segments of society.