Muskego, Wisconsin, United States
Manage assigned escalated customer accounts. Identify current pain points and put a plan in place to resolve and stabilize account.
Act as Customer/Partner Success manager for customer and partners with IFS North America. Additionally act as sponsor for the majority of the Established Install base of customers in North America.
Currently managing 20 enterprise software support analyst located throughout North America. Provide direction/guidance on daily support activities, performance reviews and help coordinate training needed to stay knowledgeable on an ever evolving product. Act as a point of contact for our customers to escalate issues and introduce new customers to what to expect from their maintenance agreement with IFS and how to take advantage of those services.
Support and installation of electrical controls design software. EPLAN was the US based subsidiary of "Weicher and Partner" based in Dusseldorf, Germany.