Los Angeles County, California, United States
Oversee all front office operations, train all new office personnel on correct office procedures and policies. Collect, assess, and triage information from patients, family members, referred physicians and outside care facilities concerning the patient's medical status. Coordinate all necessary aspects of patient transfers to and from other offices and outside facilities while ensuring confidentiality and HIPAA compliance. Schedule consultation and treatment appointments for patients. Assist with referrals when needed for continuing care through the online IPA database. Collect and enter comprehensive demographic patient information into the appropriate databases. Manage and monitor high risk patients to help ensure compliance with medications, treatment plans and programs, and specialist appointments.
Scheduled appointments and reviewed patient charts using the Practice Fusion electronic medical records system. Aided in the integration and transition from paper charts to electronic medical records. Maintained and copied medical records for patients transferring care. Acted a liaison between patient and doctor while relaying answers to medical questions and providing resources to ensure quality care. Provided knowledge and technical support on all electronic equipment in the office.
Mentored women who were in transitional housing at the YWCA and provided support on college related issues. Tutored former foster youth with school work. Helped to build on their comprehension and academic skills at a college level.
Constructed and web mastered the Greenbrae Fitness website Designed and drafted monthly newsletters using Constant Contact Consulted and instructed personnel on the use of the Mindbody business management software.