Nottingham, England, United Kingdom
With over 30 years of experience in the retail industry, I am a passionate and driven Store Manager at Heron Foods. I manage the daily operations, sales performance, and customer satisfaction of a busy and profitable store, while ensuring compliance with all legal and ethical standards. My core competencies include employee training, people development, staff management, and communication skills. I have successfully recruited, trained, and motivated a team of 15 to 45 colleagues, who deliver excellent service and results. I have also achieved and exceeded multiple KPIs, such as store ratings, customer retention, stock control, and cost reduction. I enjoy working in a fast-paced and dynamic environment, where I can apply my retail expertise and leadership skills to create value for the company and the customers.
Retail Foods
Manager of 3 sites in Nottingham grocery delivery service Managing Store KPIs including staffing budgets, cost control with regards to wastage, stock loss and staff budgeting. Stock control, Meeting other set company KPIs, store ratings, durations, customer satisfaction Managing staff team which includes Store Assistants, Shift Leads and Couriers. Drawing up rotas, dealing with staff disciplinary issues, Recruitment and training of new staff. Attending regular meetings with Regional Manager with regards to stores performance Ensuring that the store attains a high level of customer service. Store health and safety - ensuring that the store complies with all legalities and legislation i.e. date checking, food hygiene, managing a high standard of cleanliness within the store.
Store Manager 2009 – 2021- Heron Foods Managing company flagship store in local center, Cash and cost control with regards to wastage, stock loss and staff budgeting. Also personal licence holder and hold a DPS for the store. Stock control and ordering. Implement merchandising procedures to the are maintained to ensure stock in to the store is located to the correct plans. Monitor, manage and drive sales within the store to achieve budgets, working to KPIs set by the company. Staff management, drawing up rotas, dealing with staff disciplinary issues, Recruitment and training of new staff. Ensuring that the store attains a high level of customer service. Store health and safety - ensuring that the store complies with all legalities and legislation i.e. date checking, food hygiene, managing a high standard of cleanliness with in the store. I have also been involved in the setting up and opening of several new stores nationwide. I was involved in the re-training of store managers and store staff during the change over period after a company acquisition. I am one of 12 Academy Store Managers in the company, this involves the training of New Managers to the company and recently promoted colleagues. This includes a period of training in my base store and following them to their store, to ensure that they are fully conversant with all the company policies and procedures, so they can successfully manage their own store in line with company expectations. I also take on extra duties given by the Area Manager acting as Area Support in his absence.
Merchandiser in various retail stores throughout the UK working to plans, setting out shelves and building fixtures, working alongside other merchandisers employed by the client to the benefit of their company, Worked as a Team leader on a major store rebuild in North Yorkshire with Safeway, supervising a large group of RD merchandisers, also worked on Safeway roll out changing PFS in to convenience stores throughout the country.
Managing a large out of town retail sports store, supervising up to 25 staff, organising staff rotas, keeping to budgets, stock control and stock taking, cash control, general administration, merchandising, controlling stock loss, health and safety, risk assessments, interviewing, motivation and discipline of staff, staff training also trained other store managers new to JJB.