Lincoln, California, United States
I am very driven and focused on the tasks at hand with the knowledge and capability to see what may be required for the future. My objective is to exceed and excel at what I'm doing with always looking to mentor those that can use my assistance.
Led team upgrading hardware and software in NCAL Kaiser Pharmacies. Installed configured and setup POS workstations with required hardware. Worked with Pharmacy business partners to check working components and verify functionality. Served as SME for printing environment in all pharmacy conversions. • Gathered information and created print queues on Windows 2008 server. • Led team on remote cut over of new printing environment. • Continued growth and learning of new technologies at Kaiser. • Work customer support ticket queues. • Install and upgrade Ingenico POS hardware
Looking to support my next client to my utmost ability with top customer support as always the biggest focus.
Worked small project to do workstation and monitor refresh,
End User Services Team Lead Directed IT team in a Managed Health Care Corporation. Managed technology-related activities in information systems for 4.5K end users. Planned and coordinated IT projects and activities. Assessed computing needs by consulting users. Performed personnel duties such as training and evaluations. Participated in staffing decisions. Evaluated project proposals for feasibility and requirements. Handled hardware and software requests. Met with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems. Served as SME for print server management and upgrade of print server from Win 2003 to Win 2008R2.