Wanica, Suriname
I am an IT Specialist with over 15 years of experience delivering reliable infrastructure support, troubleshooting, and customer-focused solutions across diverse industries. My expertise spans desktops, servers, networks, and VOIP telephony, where I’ve consistently reduced downtime, improved system reliability, and cut communication costs by up to 30%. Beyond technical skills, I bring strong communication and multicultural collaboration abilities, having supported both local and international clients in Dutch and English. I thrive in environments where precision, problem-solving, and efficiency drive results. Key achievements include: Achieving 98% uptime across IT systems through proactive monitoring. Reducing recurring IT issues by 40% with preventive measures. Improving financial reporting accuracy by 20% via QuickBooks support. Training and mentoring staff, cutting onboarding time by 30%. I combine technical expertise with business awareness, ensuring IT solutions not only work but also add measurable value.
Customer-oriented and analytically strong helpdesk employee with experience in supporting end users in the daily use of (business) applications. Proficient in registering and handling incidents, providing clear instructions, and ensuring the proper functioning of applications. Skilled with various ticket systems and remote support tools. Communicatively skilled, solution-oriented, and accustomed to quickly switching between users and technical teams. Has an eye for detail and works structured on improving the user experience.