County Kilkenny, Ireland
Experienced Relationship Manager with a demonstrated history of working in telecommunications, finance and government administration. Skilled in Relationship Management, Marketing Communications, Negotiation, Enterprise Risk Management, Business Planning, Sales, and Administration.
Relationship management with community groups to access project funding. Project management of grant funding schemes on behalf of Kilkenny County Council. Project management and delivery of community projects. Development of sector specific strategies and action plans as per local needs and national policy. Vendor management for outsourced service delivery including contract negotiation and SLA management.
• Marketing management of Kilkenny as the best place to live and work. • Relationship management for businesses, with advice and support services for start-ups and existing businesses. • Evaluate and recommend Council support for local enterprise development projects and groups as appropriate. • Deliver the economic elements of the Organisational Strategy - Local Economic & Community Plan (LECP) for Kilkenny. • Manage the ‘Invest Kilkenny’ brand proposition. • Market the former Smithwicks brewery site for investment and development. • Attract FDI companies to Kilkenny. • Promote the Belview Industrial Zone for large scale industrial development. • Develop and launch industry specific initiatives to support local industry and jobs. • Identify, apply and secure funding sources for projects and project partners. • Support the local enterprise eco-system in conjunction with the LEO office. • Develop the enterprise infrastructure to support new and expanding businesses. • Align council plans and service delivery to the needs of the business community.
The sourcing and targeting of new potential corporate customers. Winning the business of new corporate customers. Managing the ongoing relationship of each corporate customer once I won their business. New lead generation Sales validation Sales negotiation New account set-up Relationship management Revenue enhancement
Delivery of the day to day operations of Merchant Services. Service delivery and operations of terminal base and online merchants. Manage administration support for business managers. Manage operations team staff. Customer Service, technical support and engineering contractors. Customer issues and investigations. Chargebacks. Marketing & Promotion. Customer analysis, segmentation and reporting. Third party & vendor management.
Responsible for the Business Winback marketing campaigns for the small business sector. This involved targeting business who had left eircom and managing marketing campaigns utilising sales teams,both phone and face to face to encourage customers to rejoin eircom. Small Business Winback (returning lost customers) team. Customer marketing engagement. Data Analysis. Target marketing. Lead generation. Marketing and investment evaluation. Marketing communications. Marketing strategy. Program planning. Event Management. Sales incentive program. Market Research.