Kuwait City, Al Asimah, Kuwait
An experienced business leader with an extensive international background across multiple sectors, clearly demonstrating strengths in continuous business development, alongside step-change activity: launching a new digital brand and new channels for an established brand. An accomplished people leader, I have overseen teams in excess of 1,000 people across multiple stores and home delivery operations, managing volumes in excess of USD$170 million annual turnover. With my teams completing millions of transactions a year with our customers, I lead from the front with clear customer focus underpinned by strongly effective performance and talent management skills. Over 20 years of retail experience with an educational background in both Accounting and Human Resources Personnel Management. Qualified as a Chartered Member of the CIPD. Specialities: Business Development Customer Focus Performance & Talent Development Operations and Commercial leadership Leadership Communications Coaching
• Central Operations Projects across multiple areas impacting all stores. • Organisation Design Operational Lead, restructuring management and supervisory roles across all Argos stores nationwide.
27 stores, 1000 colleagues • Media trained. Quoted in press and interviewed on national NI Radio U105 news for Black Friday 2016. • Involved with cross-functional initiatives and consultation on projects driven from the Marketing, HR, Supply and Finance functions. • Roll-out and operation of the 'Fast Track' home delivery operation in Northern Ireland. Fleet management, driver recruitment, retention, and door step customer experience operational control. • Lead a store network with differentiated formats of various: size, multi million pound turnover, colleague numbers (ranging from 15 to 70) and operation - several stores operating a home delivery operation. • Employee Relations experience across the UK, Northern Ireland and Republic of Ireland.
• Leadership and responsibility for 27 stores. • Full P&L responsibility. • Developed consistency at high levels across Customer, Process, Financial and People KPI’s. • Leadership and involvement in business-wide initiatives and projects. • Cross-functional working across other departments (marketing, trading, finance, stock supply, IT, operations, HR). • Delivered best-in-business customer measures. • Personal development by driving performance through a major transformational change and restructuring programme. • Attended external Advanced Communication, Coaching, Influencing and Collaboration programmes. • Greater London and Ireland Regional People Lead through period of large expansion and development needs.