Middletown, New Jersey, United States
Experienced Application/Support Manager with a successful record of accomplishment of developing technology and software solutions within the Financial, Accounting, and pharmaceutical industries. Proven ability to manage large-scale systems integration, deployments, and optimize workflows within application portfolios. Exceptional communication and interpersonal skills, with the ability to build effective and productive working relationships with both business and technical managers. Demonstrated success in delivering cost-effective, on-time, and on-budget projects while maintaining a prominent level of support, compliance and customer service. Recognized team leader committed to providing outstanding service and exceeding client expectations. CORE COMPETENCIES • Software Applications • Systems Integration • Project Management • Customer Service • Team Leadership • Process Improvement • Best Practice Methodologies • Workflow Optimization • Release Management • Performance Monitoring • Crisis Management • Cost Containment • Large-Scale Deployments • Change Management • Budget Management • Incident Management • ITIL Principles • SLDC
• Managed multiple Application Portfolios as a Support Manager, including Global Collaboration, Global Learning, and Human Resources. • Accountable for support oversight for multi-region, multi-firm collaboration portals for both external and internal clients hosted within Microsoft Azure. • Oversaw yearly $1 million+ application support spend. • Interfaced with third-party vendors, including Microsoft, OpenText, and others. • Conducted quarterly support reviews with clients, focusing on total cost of ownership, incident resolution, service requests, change requests, and SLAs. • Reduced application support overhead by 30% through automation and process improvements. • Oversee project planning, design and deployments of application enhancements, hardware refreshes and upgrades. • Ensured Application Compliance for both Internal and External Audits (ISO 27001) • Created and maintained application support documentation, including operation manuals, support operations agreements, and retirement plans. • Participated in budget planning, resource allocation (onshore/offshore), and vendor relationship management. • Engaged in daily direct interaction with business owners and project sponsors.
• Served as an Application/Project Manager for 15 applications hosted for Legal, Communications, Real Estate/Facilities, and Tax Finance groups. • Engaged in daily direct interaction with business owners and project sponsors. • Oversaw project planning, design, and deployments of application enhancements, hardware refreshes, and upgrades. • Created and maintained documentation for IT audit review, including IT operations, system landscape, and system retirement, as part of North America Audit review. • Developed three-year roadmaps for all applications. • Maintained TCO for Application Portfolio
• Served as the Technology Team Leader for UBS' Prime Brokerage Portfolio accounting platform (Advent Geneva), a multi-currency, multi-product platform for trade processing and reporting client activity. • Led a global team of 13 developers and supported 80+ account managers in multiple locations, including New York, Boston, San Francisco, London, and India. • Oversaw yearly $3 million+ application spend. • Reduced costs by 70% through infrastructure changes, including the move to paperless reporting, replacement of aging hardware, and DR site consolidation within UBS data centers. • Implemented fully automated processing on legacy AS400/Unix applications, reducing headcount by 75%. • Streamlined processing via automation and consolidation to reduce processing time by 50%. • Performed full project lifecycle, including QA and deployment. • Achieved ABN application integration (Portfolio Accounting, reporting, trading and Capital Accounting applications) within an aggressive 10 week timeframe). • Member of the Prime Brokerage Change Forum Committee. • Member of the Prime Brokerage Production Stability Committee.