Ireland
A highly motivated and experienced IT professional with strong technical ability combined with excellent problem solving capabilities. A proven track record in the pursuit of excellence either by the delivery of successful project completion or by the timely delivery of an innovative technical fix. Strong communication skills enable engagement on a technical level to all stakeholders ranging from the senior management to non-technical users. Driven by a desire to succeed and the provision of an excellent customer focused solution.
Bon Secours Health System – Contract System Administrator September 2013 – July 2015 Provision of comprehensive IT support to five hospitals across the Bon Secours Health System Group Manage and support the following environments, Citrix PS 4.5, VMware ESX 4.1 and 5.1 farms, Exchange 2003, Commvault 9.1 Monitor core systems to allow for early detection and elimination of any potential infrastructure failure Responsible for the constant updating of hardware and software patches on core systems Liaison with 3rd party vendors and suppliers to ensure company set project targets are achieved Responsible for the resolution of a wide variety of helpdesk tickets in a timely manner Developed in-depth knowledge of all Hospital Information Systems including AGFA RIS PACS, PIMS, Trend Micro products and Fortimail encryption Act as a point of contact with Data Centre to ensure upgrades and maintenance are scheduled for a time period that does not affect business continuity Responsible for the design and implementation of the IT solutions for the SME market Development of strong customer relationships to gain an understanding of their requirements thus allowing the provision of a customer focused solution, Liaison with customers and software vendors to ensure a smooth upgrade of bespoke applications Responsible for the provision of full site upgrades for key customers including Valve Services Ltd, Webprint Concepts and Cork’s Red FM Member of Dell Enterprise Service team working on Dell’s 4-hour enterprise warranty on-call team Responsible for the rapid response, troubleshooting and resolution of Dell enterprise customer’s faults across Munster and Connaught regions
Installation of Servers, Firewalls, Switches, Routers and Access Points. Installation and support of Anti Virus and Anti Spam solutions. Installation and Support of Back-up Solutions Server Migrations Configuring and Troubleshooting Networks