Greater Glasgow Area
Accomplished IT Network Manager with over 2 decades of experience in providing Technical expertise across the fields of Education, Corporate Finance and the Hospitality Industry. Proven leadership skills, driving end-to-end project management strategy from network architecture, staging and execution in Cisco Networking and Meraki solutions. Strong IT Support Professional with a demonstrated history of working in Incident Management, team development and customer support; able to prioritize effectively, multi-task and achieve business objectives within time and budget. Cisco Technologies | Meraki SD-WAN | VMWare | SAN Management | Network Infrastructure | MS Active Directory | Business Continuity | Disaster Recovery | IT Operations | ITIL | Technical Support | Persuasive Communicator | Management | Strategic Partnerships | Negotiations
Responsible for the full IT function for the firm of 250+ users over several sites. Maintaining all aspects of firmwide EPOS solution and database management. Introducing IT best practices using ITIL guidelines and standards. Management of WAN and LAN for 45+ managed sites. Configuration and support of Cisco Managed switches, Wireless Access Points and ASA Firewalls. Identifying IT requirements ensuring that service needs are fully detailed into SLAs which can be met by 3rd party support organisations Maintaining effective relationships with commercial, procurement and suppliers for all IT and Telephony. Managing the IT and Telephony disaster recovery and business continuity for the group Using best practice and in conjunction with key internal stakeholders develop and maintain the IT strategy for the group
Senior Technical Analyst - 24/7 team. Major Incident Management for Global Major Incidents for E&Y Global IT solutions. Responsible for managing IT Service Disruptions for EMEIA Region in particular UK & Ireland, Belgium and Netherlands sub areas.