Stephen O'Connor

Helping Restaurants Scale Internationally & Turn Around Operations | Global F&B Consultant | Franchising & Expansion Expert | Founder – HIS Business Solutions

Dubai, United Arab Emirates

About

I help restaurant owners, investors, and hospitality leaders scale their brands internationally, turn around underperforming operations, and build sustainable profitability. As Founder & CEO of HIS Business Solutions, I bring over 40 years of global F&B leadership experience across multiple countries and 30+ brands — from QSR to fine dining. My journey has included C-suite roles, multi-market expansions, and high-stakes operational turnarounds, including my tenure as COO at Falcon Group – Iraq, where we capitalized on infrastructure growth to drive major market success. My expertise lies in: International brand expansion through franchise & organic growth Operational turnarounds to reverse negative sales trends & restore margins Workflow & team optimization for efficiency and customer engagement New business development & CRM for long-term revenue growth With a dedicated team and a global network of partners, we equip clients with visionary strategies, proven systems, and hands-on leadership to achieve their goals. Our mission is simple: to elevate hospitality brands through continuous quality improvement, operational excellence, and strategic growth. 📌 Next Step: If you’re looking to expand, fix operational challenges, or improve profitability, let’s talk. I offer a free initial consultation to explore solutions tailored to your business. 🔗 www.his-hospitality.com | 📧 [email protected]

Experience

  • Chief Executive Officer at HIS BUSINESS SOLUTIONS
    Mar 2024 - Present · 2 yrs 4 mos

    Hospitality Insights & Solutions is an International Restaurant & Hospitality Consultancy Group focused on Strategic Concept & Brand Development, Operational Excellence, Marketing and Franchise Brand acquisition or development, be it local or Global.

  • Chief Operating Officer at Falcon Group - Iraq
    Aug 2023 - Mar 2024 · 8 mos

    Since its inception in 2004 Falcon Group has grown significantly as an Iraqi conglomerate. In a free and competitive market Falcon Group has carefully selected sectors that capitalize on infrastructure growth. The company now has 10 companies operating under its umbrella.

  • President / Partner at HIS BUSINESS SOLUTIONS
    Apr 2023 - Aug 2023 · 5 mos

    Hospitality Insights & Solutions is an International Restaurant & Hospitality Consultancy Group focused upon Business Creation, Operational Management and Franchise Brand development be it locally or Global.

  • Vice President / Partner at CoreFacts1112 Consulting
    Jun 2021 - Apr 2023 · 1 yr 11 mos

    Core Facts is an International Restaurant & Hospitality Consultancy Group focused upon Business Creation, Operational Management and Franchise Brand development be it local or Global in scope and scale.

  • Director Of Franchise Development at Kitopi
    Nov 2021 - Jan 2023 · 1 yr 3 mos