County Sligo, Ireland
Software Development Manager with experience in leading a number of teams, building a high performance environment and previous positions in technical roles such as a Full Stack Engineer and Product Owner. Skilled in Agile Methodologies, Organizational Strategy and Structures, Java, Spring Boot, Amazon Web Services (AWS), Azure, Javascript and leading high performing development teams. Strong technologist professional with a BSc. Computer Science and a Certified Scrum Product Owner.
- Lead a global Forward Deployed Engineering function delivering AI powered solutions for enterprise customers. - Capture and implement strategy for Forward Deployed Engineering function in Intercom - Influence Fin features from Data Connectors to Procedures in partnership with Product and Engineering leaders. - Drive successful implementations for strategic accounts, improving automation rates and preserving revenue. - Build high quality customer implementations and features - Set direction, standards and structure for a distributed team, raising technical and operational quality.
* Senior EM over our Forward Deployed Engineering and Success Engineering functions * Regular hands-on implementation and coding, working directly with Customers to deploy Fin AI Agent. Specifically focused on complex processes and API integrations with Fin * Led 15+ ICs across Customer Data Platform, App Ecosystem, and Data Interoperability teams. * Demonstrated strong product leadership, often operating without dedicated PM support. * Customer-obsessed approach, actively participating in customer calls and prioritizing their needs. * Led complex projects: Salesforce Integration, Custom Objects, Company Tickets Portal, Workflow Apps, Fin AI Agent w/Actions & Processes, Fin AI + Internal Data. * Championed career growth for ICs, facilitating performance improvement and calibration. * Drove additional company wide projects: Embedded iPaaS experiment, R&D solution design with Sales.
• An Irish software development startup • Strong focus on Product Strategy and Empowered product teams • Facilitated Discovery sessions such as Design Sprint • Created Outcome driven delivery roadmaps • Hands-on app development using AWS, Angular, Python
• Lead Product Owner for major project, working on a new vertical for the company • Ability to document and mock areas where requirements are vague, providing insight • Provided workshops and hosted focus groups to gather requirements • Facilitated demos and Q&A sessions to increase understanding of products across the business • Full life cycle analysis and documentation, including Business Requirements and Functional Specifications using clear and concise requirements, UML, BPMN, Mock-Ups and User Stories • Exceptional ability to problem solve technical and non-technical issues • Excellent Stakeholder skills, from both internal and external stakeholders (including third parties) • Certified Scrum Product Owner
• "Tinder for Rescue Dogs" • FourPaws is driven by content from over 40 Rescues throughout Ireland • A random dog from a random rescue is showcased one at a time in a mobile app. • Users can like and skip their way through the dogs. • Ionic framework with Cordova • Since launch on September 11th, it has been a great success and has gained a lot of coverage in the media from TodayFM. TV3, Independent, Broadsheet, LovinDublin, 4FM and Irish Examiner