Greater Chennai Area
Operations leader with 8+ years of experience managing global travel operations within business process management environments. Skilled in service delivery management, team leadership, SLA governance, and customer experience optimization. Expert in GDS platforms including Amadeus, Sabre, and Galileo, supporting international corporate travel programs. Proven track record improving CSAT, managing escalations, and delivering operational efficiency through data-driven decision making. Passionate about building high-performing teams and delivering service excellence for global clients.