Kenosha, Wisconsin, United States
Experienced Services Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in Account Management, Project Management, Team Leadership, and Customer Service. Strong program and project management professional with a Bachelor of Business Administration (B.B.A.) focused in Personnel/Finance from Loyola University Chicago.
-Managed day to day Office Print operations in USA, Canada and Puerto Rico for a Large Enterprise client -Operational focal for Global activity -Participated heavily in the Sales, Implementation and Services Delivery aspects of the account -Responsible for outlook of revenue/cost expectations, P&L management, SLA/KPI performance & reporting -Principle contact for client relationship, reported to Vice Presidents for both client and Xerox