Stephen L. Muskopf

Director of Product

Powell, Ohio, United States

About

As a Director of Product at IGS Energy, I lead the strategic direction and execution of four key products: Web, Residential CRM, Commercial & Industrial CRM, and Data & Advanced Analytics. My role is centered on driving innovation and delivering impactful solutions that enhance customer engagement and streamline business processes. I am passionate about leveraging technology to solve complex business challenges and have a proven track record of integrating advanced analytics and business intelligence to set the roadmap and vision for data-driven decision-making. Throughout my career, I have been a key player in multiple acquisitions, successfully integrating new systems and processes into IGS Energy. My expertise includes strategic planning, team coordination, Agile methodologies, and stakeholder management. I excel in product discovery, ensuring a deep understanding of user/customer needs to identify worthwhile problems and ensure meaningful impact. I am also adept at creating and communicating product roadmaps, aligning efforts and expectations of stakeholders to sustain growth and increase the odds of product success. I am committed to fostering a culture of collaboration, continuous improvement, and innovation. My approach is rooted in being an expert on our products and customers, integrating closely with business partners, and making informed, strategic decisions. I believe in the power of teamwork and strive to elevate our product discipline by identifying best practices and ensuring consistency across the organization.

Experience

  • IGS Energy (13 yrs 10 mos)
    • Director of Product
      Oct 2024 - Present · 1 yr 10 mos

      Responsible for overseeing the strategic direction and execution of four key in-house custom products: Residential CRM, C&I CRM, Web, and Data & Advanced Analytics. My role involves setting and enacting a clear product vision, ensuring alignment with business goals, and maximizing value for both IGS and our customers.

    • Director of Data and Advanced Analytics
      Sep 2021 - Oct 2024 · 3 yrs 2 mos

      Responsible for managing the Advanced Analytics, EDI, RPA, and Business Intelligence teams. This includes developing strategies to improve analytics\decision making, setting the roadmap\vision for the data organization, and overseeing data architecture and governance across the company.

    • Director Of Engineering
      Jun 2019 - Sep 2021 · 2 yrs 4 mos

      Responsible for managing the Software Engineers and Quality Engineers for the company. This includes ownership and implementation of the Enterprise Architecture, standards, and technology roadmaps.

  • Project Manager/Senior Consultant/President at Verge Resources, Inc.
    1997 - Present · 29 yrs 7 mos

    Project Manager/”Technical Guru” helping clients develop new information systems/data warehouses, replace aging legacy systems and enhance existing systems. Worked with a variety of agencies within the State of Ohio including the Office of Budget and Management, Ohio Department of Job and Family Services, Ohio Department of Health, Ohio Department of Mental Health and the Ohio Environmental Protection Agency. Coordinated and lead system design and development teams. Acted as intermediary for functional and technical staff.

  • Product Advisory Council at Kensu
    Mar 2023 - Jul 2024 · 1 yr 5 mos

  • Director of Software Operations at Remedi SeniorCare Technology Group (formerly Paxit Automation)
    Jul 2009 - Oct 2012 · 3 yrs 4 mos

    Systems Architect / Director of the IT group responsible for all aspects of the software required to interface with third-party Pharmacy Information Management Systems, supply order information to custom-built medication dispensers and manage all aspects of inventory (i.e. packaging, approvals, expirations, transfers, etc.). Software includes web services, Windows services, client applications, web applications, reporting tools and mobile handheld applications (WCF, LINQ to SQL, C#, Click-Once, .Net Compact Framework, Model-View-Presenter, WPF, Model-View-ViewModel, HL7, Lua, SQL Reporting Services). Leads functional design sessions, iteration planning meetings, creates project plans, directs IT staff, provides on-site support, and oversees technical/architecture decisions. Remedi SeniorCare is a pharmacy business providing services for long-term care facilities. The Technology Group is responsible for development, deployment and support of Paxit®, an automated medication dispensing system. PAXIT AUTOMATION PRODUCTS GROUP, LLC is the startup company that introduced a revolutionary pharmacy automation system into the long-term care pharmacy market.

  • Manager/Systems Architect at Artromick International
    Jul 2009 - Feb 2011 · 1 yr 8 mos