Málaga, Andalusia, Spain
Many years of experience within the Online Gaming, Medical, Supply Chain and Fraud industries. Very experienced using a variety of back office systems, live chat, email, telephone and responsible gaming. Fund raiser for foodbanks, the homeless and vulnerable people.
Creating a Contact Centre with the personal touch, using real people not robots. We believe in real people, empathy and providing a VIP Service.
● Providing support to players via all channels (Telephone, e‐mail, chat) and all segments (Sports, Poker, Casino and Games). ● Maintaining a high standard of KPI reporting in consistently meeting targets regularly set by management. ● A good knowledge of the various back office systems including Kana, Kambi, Netent, Evolution, Relax, Micro gaming etc. ● KYC Verification of new and existing players with reference to deposits and withdrawals using various tools including IGC and Prado. ● Assisting payments team in checking for bonus abuse and fraudulent behaviour before approving deposits and releasing withdrawals using IGC, PayPoint and DevCode.
● Providing support to players via all channels (Telephone, e‐mail, chat) and all segments (Sports, Poker, Bingo, Casino and Games) ● Accepting and placing bets over the telephone for cutomers and also dealing with odds, bet settlement queries. ● Maintaining a high standard of KPI reporting in consistently meeting targets regularly set by management. ● Operational in part of a team that covers 24/7, 365 days a year support. ● A good knowledge of the various back office systems including Kana, Kambi, Netent, Evolution, Relax, Micro gaming etc. ●Verifying KYC documents on players accounts and also a strong emphasis on promoting Responsible Gaming .