Muscat, Masqaţ, Oman
Senior Manager with 18 years management experience in a fast-paced customer service environment. Throughout my career, I have gained extensive experience of project managing the set up and opening of new stores, as well as maintaining and improving standards in existing stores. I have demonstrated that I am proficient in building successful teams, leading and developing large numbers of staff (550+), developing sales opportunities, marketing strategies, controlling accounts to ensure long term sustenance and delivering high levels of customer service.
Responsible for the full management of the store in the Store Manager's absence Daily running/management of the supermarket Responsible for the development and training of department managers Overseeing the running of different departments ensuring the required levels of productivity, standards of FS, H&S, waste control and profitability falls in line with the KPI’s for that department Ensuring company legalities, compliance and company procedures are implemented Overseeing excellent operational standards Maximising sales whilst being accountable for store sales in excess of £50m Head up and manage a team responsible for the implementation of range changes and new line introduction and the deletion process
Managed departmental sales of £150,000+ per week Ensured great stocky availability for customers Implemented training programs Oversaw equipment fitting, delivery logistics H&S, fire safety & food safety requirements Improved communication of service performance indicators through regular staff meetings and use of notice boards Set department goals and individual objectives with timescales and tracking measures Liaised with colleagues in other departments in order to benchmark best practice Ensured optimum staffing levels through recruitment and scheduling in key day parts to increase productivity and maximise sales growth Promoted to senior role within the business
Maximised sales and availability on department Improved warehouse standard/productivity and reduced warehouse stock levels Set the pace and standards on the department, managing a successful team Recognised as a key member of the team and promoted internally to Fresh Food Manager