Raleigh, North Carolina, United States
Motivated, personable individual with excellent organizational and interpersonal communication skills offering a Bachelor of Science degree. Works well independently. Meets deadlines. Skilled in supporting staff/employees through well-defined avenues of communication to achieve results.
Responsible for multi-functional administrative activities relative to or associated with FBRS Home Office Option, premium processing for Payable and Receivable accounts, and the Optical Character Reader (OCR). Maintenance of FBRS, PayRec, Credit Card API, EFT and OCR reports. Provide support to the county offices, policy service unit supervisors and customer service supervisors.
Responsible for the supervision of a Customer Service Unit whose primary function is to handle concerns/issues from insureds, agents and/or third parties. Supervise the collections function to assure prompt response regarding earned premium, as well as the Customer Service Analyst function to assure prompt afterhours response to inquiries and loss notices submitted through the company website.
Responsible for handling rating software regulatory changes, as well as rating software systems, processing/rating for personal and commercial automobile lines of business, and VIN updates.