Bromley, England, United Kingdom
I am an enthusiastic & motivated character who is keen to make a positive difference to business performance. I am results driven, responsible, a strong team player, calm under pressure & I continually strive to improve my knowledge base.
System Management and Development · Managing HMV buying and replenishment systems - Ensuring accuracy in store allocations and system content, managing store closures and warehouse bulk stock. Managing order sends to suppliers for new release, campaign and replenishment orders. · Developing in-house tools, reviewing and updating buying and replenishment system performance. Working closely with systems departments to improve functionality, liaising with IT to improve central stock management. · Data management - Developing and ensuring accuracy of frequently used data. Supporting the development of e-commerce in-house reporting, data extraction and reporting tools for the entire Online team. Reporting and Analysis · Market Share Analysis - delivering timely and accurate updates of information to Directors and management teams for use in their weekly trading meeting, fully investigating any issues and keeping the business informed. · Ad hoc Reporting: Satisfying buying teams reporting needs outside standard tools capabilities: Provide ad hoc analysis for the commercial team where required using in-house data and running on varying reporting systems. · E-commerce reporting for Finance, Marketing, Commercial and Customer Service departments. Communication, Support and Training · Communicating developments, system and online issues in an efficient and timely manner to all commercial teams / data users and other affected departments. · Providing training for commercial teams and offering ongoing support on central buying systems and reporting tools. · Providing a key point of contact for Product Data order issues / queries / requests from all business users.
· Raising RPR (Return Percentage Request), SOR (Sale or Return) and Faulty Requests for all UK stores and fulfilment centres ensuring that the authorisation to return the stock was issued in a quick and effective manner. · Maintaining and updating the databases used to create return requests. · Reporting to Supply Chain and Finance with the progress of the department and how the developments I made affected the flow of the process.