York, England, United Kingdom
An experienced business analyst who has led business analysis activities for a number of business and IT transformation programmes for a number of global financial services organisations and other commercial clients using both waterfall and agile project methodologies. An individual whose business analysis skills, professional approach and excellent communications have enabled him to engage effectively with stakeholders and product backlog owners to lead workshops and 1-to-1 sessions to gather detailed business data and process change requirements, provide constructive challenge and feedback, in what are often complex, highly regulated and fast paced environments. An individual who produces clear and concise requirements and other project documentation for review and approval. An individual who has regularly worked with both business SME’s and IT development teams taking a leading role to ensure business requirements and priorities are clearly understood, technical issues are fully resolved and has led implementation teams working with management to ensure deployment actions are completed fully and which will allow client objectives to be fully realized.
I worked on a number of business change and improvement programmes Feb 2018 – June 2019 RBWM Operations technology 2020 IT change programme Lead agile business analyst working on a number of projects delivering incremental changes for mortgage originations and servicing. Led discovery sessions with business product owners and business SMEs to document user stories, agree priorities and develop robust acceptance criteria. Worked with development/testing teams during development sprints, participating in the daily stand ups and regular scrum meetings. Feb 2017 - Feb 2018 UK ring fencing programme Lead business analyst documenting detailed business requirements for customer information and customer due diligence processing separation. Prepared detailed implementation plan for the new user access management arrangements, drafted business briefing documents and led implementation team activities to deliver the changes to the business. April 2016 – Jan 2018 Wealth customer and account service outsourcing. Working with business stakeholders, Digital and service provider’s teams to map Wealth customer servicing processes for implementation.
Worked with business teams and SMEs in workshops and one to one meetings to identify the changes to the Co-operative customer mortgage servicing and business support processes required for continuity of operation at the commencement of the proposed outsourcing of service to Capita. Worked on the detailed business requirements for the roll out of new mortgage application and processing systems (Omega/Vertex and UFSS) for the introduction of the new on line only execution only mortgage service and advised sales processes.
Worked with pension team in a series of business workshops and one-to- one interviews to document the business and process requirements for a new e-business subscription service for pension auto-enrolment. Drafted business requirements and functional specifications, completed technical walk through with development staff, overseeing technical development and product deployment.
Worked with Requirements Tracing team to validate business change requirements to ensure group mortgage processing would comply with the new MMR regulations. Completed quality assurance review of process and training documentation delivered as part of the MMR compliance programme.
I led the user access provisioning task for the TSB Credit Decisioning teams, working with SMEs and IT to complete the access provisioning to the specialist applications required. Planned and managed delivery of user access testing prior to the key separation events, including communicating the testing requirements to key stakeholders, SMEs and staff.
Worked with Verde Property preparing detailed forecasts of staffing numbers/desk requirements for use by the TSB estate planning team. Successfully managed the relocation of a number of programme teams to additional temporary office locations in Bristol to accommodate forecast peaks in staffing numbers.
Led workshops for Central Modelling Team to document ‘as is’ and ‘to be’ risk model development processes. Drafted requirements documents, for enhancements to Group risk modelling inventory enhancing group modelling capability.