Stephen Acker

Director of Operations and Fraud

Houston, Texas, United States

About

Experience

  • Executive Director of Operations and Fraud at PickleJar Holdings Inc.
    Feb 2022 - Present · 4 yrs 6 mos

    I'm thrilled to join PickleJar and contribute to their ambitious goals for 2024. Led cross-functional teams (marketing, venue management, fraud, platform development) to collaboratively identify and implement solutions for complex technical challenges across a global landscape (US, Canada, India).

  • Director of Investigations at DOSSIER RESOURCE SERVICES
    Jul 2018 - Feb 2022 · 3 yrs 8 mos

    • Increased case resolution rate by 20% through innovative investigative strategies and streamlined workflows. • Reduced investigative costs by 15% by optimizing evidence collection and review processes. • Spearheaded the development and implementation of a new KPI system that improved case milestone achievement by 10%. • Led a team of investigators in conducting comprehensive investigations, including witness interviews, digital forensics analysis, and report generation. • Possess expertise in interviewing techniques, digital forensics, and data analysis to ensure thorough case investigation.

  • Lieutenant at TEXAS ATTORNEY GENERAL (Retired)
    Jul 1999 - Jun 2018 · 19 yrs

    • Supervised complex law enforcement projects across all 154 Texas counties, fostering collaboration between local and county agencies. Led multi-agency investigations (e.g., financial crimes, organized crime) resulting in significant case resolutions at 98%. • Liaison between the director of law enforcement and the Federal terrorist task force in Texas. Facilitated information sharing and coordinated joint operations to enhance statewide security. • Proven leadership skills in managing teams of 16 to 132 law enforcement officers and agents from various departments. Motivated and directed personnel toward achieving project goals during large-scale financial investigations. • Adept at resource management. Developed and implemented a system to optimize local housing, transportation, and office resources during complex Statewide investigations resulting in recognition of excellence.