Pfäffikon, Zurich, Switzerland
• General Management and business development of up to 650 people in 5 countries • International work and living experience in Asia Pacific, Europe and North America • Creation and commercialization of new business opportunities / products and architect innovative solutions for clients • 10 year in sales and marketing for B2B and B2C services and fast moving, high value consumer goods • Negotiations for trade, divestures, mergers & acquisitions and development of multicultural alliance partnerships • Management of complex information technology and country roll-out projects • Industries: telecom, retail, internet, outsourcing services for customer care and supply chain, medical devices, consulting Specialties: Starting & Growing Companies, Expanding Internationally, General Management, Product & Business Model Strategy, Mergers & Acquisitions M&A, Venture Capital, Sales & Marketing, Business Development, Asia, China, Singapore, Switzerland, USA, Internet, eCommerce, Start-up, Startup, Multinational, Retail, Telecom, Mobile Applications, Wireless, Offshore Software Development,...
Beliani belongs to the fastest-growing eCommerce players in Europe. They are a successful online retailer for furniture and accessories. With main operations in Poland (Szczecin) and over 700 employees, the company is expanding fast internationally, covering 19 countries as of today.
Overall responsibility for the residential market of Orange Switzerland, including distribution channels (retail, Orange centres, e-channels), customer relations and supply chain. Oversees a total of 650 people and is responsible for approximately 85% of Orange Switzerland revenues and operating profit. • Increased retail footprint from 50 to 70 Orange Centres via acquisition and organic growth. • Launched new eCommerce platform and doubled share of online sales channel. • Launched key initiatives to transform customer care, sales and supply chain to gain efficiency and reach higher customer satisfaction. • Acted as deputy CEO.
Building up for the leading hearing aid manufacturer a new “added value services” business unit in the initial areas of financial services, marketing, training, Software. • Developed and rolled-out consumer credit financing solution in 7 countries. • Localized practice management Software and rolled-out internationally as a Software as a Service (SaaS). • Developed global insurance / warranty extension concept • Developed global comprehensive training program concept (sales, marketing, product etc.) for hearing aid dispensers. • Developed auditory training concept for end consumers
Responsible for subsidiaries in Singapore, China, Australia and Japan in the field of outsourcing services in end-to-end supply chain management (logistic), customer relationship management (contact center) and financial services for fast moving, high value consumer goods. • Let team of up to 550 people in 5 locations in Asia Pacific • Built up from scratch strong sales pipeline in Asia Pacific topping 25 mio US$ in sales • Reported all-time record in profit for Singapore operation after successful turnaround • Formed and monitored strategic global alliance with largest Japanese supply chain company • Entered the Japanese market in opening a call center • Developed technical support service as a new call center offering • Acquired and integrated a supply chain company in China
Retail Industry: Major Swiss computer retailer – Computer Express AG • Developed for stakeholders liquidation concept • Realized mass layoff of employees and full liquidation Manufacturing Industry: World leading manufacturer of bridge bearings and expansion joints – mageba S.A. • Acquired and integrated a Swiss competitor • Wrote business plan to offshore production to China Service Industry: Staffing service company specialized in building & construction industry – Bellini Personalberatung AG • Trained sales force and reorganize marketing • Proposed turn around with the vehicle of a rescue company Media Industry: Publishing house for architects – PSA publishing AG • Built up sales force and developed international roll-out Technology Industry: Application Service Provider - WeTellYou.com AG, a knowledge management ASP solution for major Internet portals and corporations. Roll-out in Switzerland, France, Germany, Italy, USA, Canada, Mexico.