Ellicott City, Maryland, United States
I’m a results-driven System and Software Test Manager and Technical Product Leader with over 17 years of experience delivering high-impact, mission-critical software solutions across the federal, Healthcare IT, and technology sectors. I specialize in leading cross-functional teams through the full software development life cycle (SDLC) with a strong focus on quality, usability, and performance. My background blends technical expertise, team leadership, and business acumen. I've built and scaled quality assurance departments, embedded robust Agile testing practices, and led product testing for multimillion-dollar programs, including federal aviation and government communication systems. I’ve also managed complex regulatory requirements and user experience enhancements for healthcare and clinical systems. Core Strengths: • Building and scaling high-performing QA and Test Engineering teams • Managing full product/test lifecycle for federal and clinical applications • Aligning product development with customer, stakeholder, and regulatory requirements •Leading Agile teams, backlog prioritization, and user story development I’m passionate about integrating test and quality assurance excellence into every stage of product development, and ensuring quality, reliability, and customer satisfaction in every release.
• Lead testing and quality strategy for mission-critical communication systems for FAA and U.S. government programs. • Cross-functional product liason and Product Owner on multiple Agile programs supporting mission-critical government communication systems. • Directed all phases of testing lifecycle, including formal qualification testing, regression testing, and environmental operational testing. • Facilitated discovery workshops and technical reviews with stakeholders and end-users to gather product insights and define test and solution requirements. • Oversaw multi-million dollar program test budgets, planning, and resource allocation across multiple concurrent programs. • Developed and received Government approval for Test documents, including the Contractor Master Test Plan (CMTP), FAT, PAT, and SAT Test Procedures, completion and approval of 100+ Analysis Papers, and Environmental Operational Test Procedures that covered all System Specification and ED-137 requirements. • Established scalable test metrics and defect tracking processes using JIRA, improving defect triage and resolution across teams. • Collaborated cross-functionally to define and prioritize user stories, enabling more efficient sprint planning and backlog grooming.
Leader in management and analysis of requirements, quality assurance, and testing activities for US government mission critical communication and information systems in an Agile development environment. • Led Agile QA/testing efforts across 10+ government and military programs. • Developed test strategies and plans covering 1,000s of system requirements. • Facilitated requirements and design sessions with customers and engineers, ensuring alignment between user needs and system capabilities. • Created and prioritized user stories with clear acceptance criteria for development teams. • Mentored junior engineers, improving QA team capability and knowledge of best practices.
• Directed quality assurance and software integration testing for critical communications systems. • Embedded end-to-end QA into SDLC, increasing test efficiency and reducing production defects. • Built and executed comprehensive test suites including functional, integration, performance, and API testing. • Improved ticket workflow and severity/priority definitions, reducing invalid tickets to <2%. • Collaborated with customers on training and system usability.
Managed the quality assurance for technical and clinical procedures, including testing operations, for an e-Prescribing Healthcare Solution used in physician offices across central Pennsylvania and Florida. Accomplishments: ● Successfully managed the deployment of 7 major releases and over 50 minor releases for the Windows mobile, desktop web, and iPhone/iTouch applications. ● Designed over 800 functional complex test scenarios for the desktop, Windows mobile and iTouch/iPhone applications which increased total test coverage by 40%. ● Implemented a quality management solution which integrated QA into the consumer requirements and development processes which successfully decreased the total number of reported defects and design deficiencies by 70%.
Lead technician and integral team member of third highest grossing pharmacy of the corporation within the district. Managed technician procedures in rapid paced environment requiring detail, accuracy, and client relation skills. ● Nationally Certified Pharmacy Technician ● Communicated with prescribers to verify medication dosages, refill authorizations and patient information. ● Counted, measured, and compounded medications following standard procedures ● Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. ● Maintained pharmacy-physician communications for obtaining proper information for prescriptions and refill approvals ● Managed and maintained technician adherence to company policies and procedures including security and patient confidentiality (HIPPA) ● Assisted and resolved customer/patient inquiries, problems and concerns in relation to their prescriptions and insurance claims ● Supported pharmacists in all procedures to ensure proper preparation and dispensing of medication ● Supported pharmacy manager in managing all internal and external (third party) pharmacy audits ● Maintained proper drug storage procedures, registries, and records for controlled drugs. ● Accessed, input and retrieved patient and prescription information utilizing the pharmacy system software, including retrieving and filing pharmacy prescriptions.