Raleigh, North Carolina, United States
As a Manager of Technical Support at GridPoint, I lead a team of customer service agents who provide technical assistance and troubleshooting for businesses across the US. My team is responsible for handling complex customer issues and ensuring customer satisfaction. I am passionate about delivering high-quality service and support to customers, as well as empowering my team to do the same. I enjoy working in the field of smart energy with GridPoint, as it aligns with my values of sustainability, innovation, and efficiency. Excited to have a hand in creating a more sustainable future for everyone.