Skowhegan, Maine, United States
Operations specialist with 10+ years of experience improving compliance, efficiency, and customer satisfaction in healthcare, retail, and manufacturing. Track record of streamlining workflows, managing credentialing, and protecting confidential data while boosting team performance. Skilled in proactive problem-solving, cross-functional collaboration, and driving results in high-pressure settings.
• Led digital product sales for online gaming platforms, managing the entire sales cycle: sourcing, pricing, delivery, and support. • Worked with international clients to develop and market digital resources. • Consistently exceeded sales targets and maintained high customer satisfaction in a competitive market.
• Assisted clients in selecting and renting storage units, ensuring smooth rental processes. • Provided customer support, explained policies, and managed lease agreements. • Maintained accurate customer records and supported security measures.
• Coordinated healthcare staff scheduling, ensuring 93% shift coverage. • Managed employee credentialing and health records, ensuring compliance with healthcare regulations. • Delivered CEUs for 90+ staff monthly, improving retention and meeting regulatory standards. • Streamlined recordkeeping, reducing compliance delays by 15%.
• Managed end-to-end procurement for jewelry production, ensuring cost efficiency and timely deliveries. • Optimized workflows and inventory, reducing procurement delays by 12%. • Identified cost-saving opportunities through data analysis and improved vendor performance. • Authored training manuals to improve onboarding and product knowledge. • Promoted from Receptionist to Purchasing Coordinator within one year, earning a 20% salary increase.