Bromont, Quebec, Canada
• A dedicated professional with over twenty years experience in airline logistics, fluent in both French and English • Strong project and product management experience with a focus in change management, process improvement and information technology user experience. • Solid ability in analyzing business and user requirements and implementing strategies, processes, and technologies to improve organizational performance including training development and delivery. • Excellent reputation in effectively managing multiple tasks and working well under pressure. • Strong communication abilities leading to longstanding and highly respected relationships with all stakeholders and clients.
• Develop, execute, and maintain project plans. • System process modeling and re-engineering including documenting, communicating, training and implementing • Manage system incidents, client communications and escalations • Manage testing, approval sequences and provide ongoing support • Mentoring a team of over thirty professionals and external contractors
• Software incident management, escalation and resolution • Ensure process adherence to provide high level service to clients • Provide functional expertise to clients to ensure efficient use of the system • Manage production releases and ensure minimal impact to clients • Provide guidance and training to new employees in the cargo team
• Provide support for clients using Unisys Cargo Core software system • Analyze and document system change requirements and improvements • Document system and user test plans; test system changes, updates and modifications
• Manage all Cargo procedures including efficiency and safety modifications • Lead and managed the development and implementation of the Air Canada Cargo Mobile App • Provide system expertise on various projects
• Manage all system tests and changes • Update Procedures according to system changes • Lead and managed the implementation of a new warehouse equipment