Evergreen Park, Illinois, United States
Almost a decade into higher education IT - the time flies.
Provide end-user support for LMS engineering tickets via Cherwell Automating day-to-day course, user, and account administration tasks using SQL, Powershell, and task scheduler to reduce need for manual work Work primarily in Blackboard, responsible for assisting with system maintenance and the assembly and distribution of platform release notes
Continued course, user, account administration for various partners across multiple LMS Provided end-user support for administration, course production, and LMS engineering tickets via Cherwell Compiled all training documentation, facilitated all training for LMS Administration team members Acquired HTML/CSS/JS skills, along with SQL/command line skills, to assist the course production and LMS engineering teams
Course, user, account management for various partners across multiple LMS (Blackboard, Moodle, Canvas, D2L) Continued end-user support via Cherwell ticketing system Cross-train members of LMS Administration team on various client tasks
Investigate medical claims for third party liability potential; heavy data entry work, daily phone and email contact with attorneys, insurance adjusters and policyholders; general understanding of billing practices, coordination of benefits and subrogation; experience accessing remote claims systems
Supervised team in assembly of catering orders; assisted to generate catering revenue via sales calls; order preparation and delivery.
Investigated medical claims where recovery potential from third parties existed; heavy phone contact with personal injury attorneys, insurance adjustors and policyholders of client; frequent computer work
Mastery of sandwich preparation Integrated quickly into multi-station team Provide positive customer service in order to advance company's goal