Spain
With over a decade of diverse professional experience, I specialize in organizational psychology, people management, and operational excellence. I am currently contributing to Dog & Rooster as an Operations Manager, where I enable seamless workflows and foster strong client relationships. My mission is to drive efficiency and collaboration, aligning with the company's commitment to delivering high-quality digital solutions. I am motivated by opportunities to enhance team performance, implement process improvements, and empower successful client outcomes. At Dog & Rooster, I oversee project management, client account maintenance, and operational processes. By developing SOPs, streamlining workflows, and managing financial tracking, I ensure smooth daily operations. My responsibilities also include HR support, training initiatives, and lead qualification, where I bring attention to detail and methodical management to every task. Together with the team, we strive for efficiency and exceptional client satisfaction.
Delivered undergraduate instruction alongside curriculum design, student assessment, and programme administration — an early combination of structured content delivery and organisational coordination.
Managed institutional client relationships and programme delivery for one of the world’s leading cultural and educational organisations — combining account management, client communication, and day-to-day operational and administrative support.
Investigated employee conduct issues, operational irregularities, and financial discrepancies at one of Spain’s largest gaming and entertainment companies. Gathered evidence, conducted root cause analysis, produced written reports, and presented findings and recommendations directly to senior leadership.
-Oversee project management, ensuring timely and successful delivery of projects. -Manage billing, account receivables, and financial tracking processes. -Act as an Account Manager, maintaining strong client relationships and ensuring client success. -Lead intake, qualify leads, and maintain an efficient pipeline. -Develop and implement training plans, SOPs, and process improvements. -Handle operations management tasks, streamlining workflows for efficiency. -Assist with HR duties. -Perform office administration tasks, ensuring smooth daily operations. -Maintain a methodical approach with strong attention to detail across all responsibilities.
-Assisted the professor with coursework and academic support, fostering a collaborative learning environment. -Utilized Microsoft Office tools (Excel, PowerPoint, Word) for creating and managing academic resources. -Applied strong organizational skills in coordinating academic and administrative tasks, including data management and statistical data analysis. -Supported students with academic writing, enhancing their research and composition skills. -Coordinated event management for academic events, ensuring smooth execution and high attendance. -In my free time, assisted HR specialists with administrative tasks and learned HR processes, providing support as needed. -Demonstrated excellent time management by efficiently balancing the primary role of Teaching Assistant with additional HR assistance.
Concurrent with completion of B.S. in Industrial-Organizational Psychology.