Greater Paris Metropolitan Region
Leading complex Run & Transform agendas at the business–technology interface in service-critical B2B environments. Driving end-to-end Operations & IT modernization programs under strict continuity constraints, from targeted optimization to large-scale transformation. Proven track record delivering multi-year, multi-stakeholder project portfolios (>€20M), with full accountability on performance, cost and timelines, and direct exposure to CxO governance. Hybrid background spanning consulting, operational leadership, and business development. Engineer by training. Telecom B2B foundation, expanding into mission-critical sectors (space, defense).
Developing and leading delivery engagements for tier 1 telecom players in France. Positioned at the intersection of technological advisory and execution. - Translating executive priorities into structured implementation programs across operating model redesign, IT & enterprise platform modernization, cloud, resilience, AI & data enablement, operational performance, sourcing, market growth. - Leveraging a focused local team of seasoned consultants, together with Gartner’s European Consulting and Research capabilities, to maximize value delivery.
Led a cross-functional division at the strategic intersection of Business and IT, representing a ~€1Bn business / 2,000 employees. Directed a multi-year Run & Transform agenda with delivery commitments on cost, quality, and timelines. - Full stack BSS/OSS modernization and deployment of new digital and data-driven capabilities - B2B customer operations reengineering and early Data & AI initiatives - Integration of new CRM (Salesforce), Orchestration/Provisioning, and Billing capabilities, including phased legacy decommissioning and large-scale customer data migration - 5G SA IoT program launch - B2B regulatory compliance (e.g. "B2B E-Invoicing") - Multi-stakeholder delivery (Business Lines, IT Dev teams, Enterprise Architects, Vendors, Integrators) - Technical and operational interoperability across subsidiaries and ICT partners - Executive governance (CEO, CIO, CFO, COO, CSO) - Performance management (KPIs, risks, ROI), investment envelopes >2 digits €M/year - Team management, ~50 experts: project, tech solution, product owner, ux, process, change, BI & KPI, PMO governance.
Focusing on digital modernization programs in complex industrial environments. Business development and project delivery. CxO relationship management. ➡ Project example: co-led the design and first implementation steps of a 2.0 digital drive-thru model following a major post-merger, targeting EBIT optimization through operational synergies: digital experience, distribution, product & pricing, processes & IT, legal, HR.
Dedicated consulting partner to Orange Group strategic account. P&L, business development and delivery leadership. Led a large-scale B2B transformation across Sales, Customer Service and Operations (scope: 6,000 FTE) under executive sponsorship. - Delivered three overlapping multi-year programs end-to-end, from framing to implementation - Redesigned the operating/service model (processes, systems) and drove HR & change initiatives - Dual leadership over a multi-workstream client organization and the embedded consulting team - Acted as primary interface with executive stakeholders and governance bodies, driving KPI-based performance
Dedicated consulting partner to Orange Group strategic account. Project execution and business development. ➡ Example: designed and implemented a convergent Mobile & Broadband offering for VSEs/SMEs. Coordination of cross-functional teams across product, operations, and IT.