Leeds, England, United Kingdom
Former Girlguiding Mentor and unit leader.
Voluntary role training and coaching new volunteers to enable them to become qualified unit leaders. Providing support in person and remotely, visiting other units and record keeping.
District Commissioner for 10 Girlguiding groups. Duties included attending Division meetings and cascading information, coaching, ensuring compliance with Girlguiding regulations and safeguarding, organising District events and assisting with the opening of new units.
Managing a team of volunteers including training, safeguarding, record keeping, accounts for £2000+ annual income and expenditure, developing and delivering an adventurous programme for a group of Brownies in accordance with Girlguiding UK's guidelines and fundraising.
Operational Risk Manager for 8 Retail Contact Centres. Duties included training, coaching, MI production for the Exec, performance management, fraud detection and investigation, ensuring compliance with regulatory bodies, collating and analysing key performance indicator MI, calculating capital requirements in accordance with BASEL requirements, promoting proactive risk management across all departments, developing Business Continuity Plans across the Retail Contact Centre network and facilitating practise runs of the plans.
Retail Contact Centre team leader covering savings and current account teams. Night shift and day shifts. Duties included training, coaching, MI production, performance management, fraud detection, compliance and dealing with complaints.