Leeds, England, United Kingdom
Versatile and results-driven professional with experience in administration, event and venue management, and brand activation. Skilled in project coordination, stakeholder engagement, and campaign execution, with a proven ability to deliver high-impact events and marketing activations that drive engagement and growth. Adept at budget management, client relations, and team leadership, with a background spanning both corporate and creative sectors.
Manages the bookings calendar and ensures smooth scheduling across multiple events. • Leads and supervises coordinators, technicians, and front-of-house staff. • Handles contracts, invoicing, and ensuring the event meets venue policies and safety standards. • Oversees budgets, profitability, and sales targets for events. • Manages client relationships at a higher level (often the one who secures the booking). • Solves escalated issues or emergencies during events. • Works with marketing and leadership to attract new business to the venue. • Acts as the main contact for clients leading up to and during the event. • Handles event details like room layouts, AV requests, catering orders, and décor set-ups. • Prepares event function sheets (the “run sheet” for venue staff). • Schedules site visits and walkthroughs with clients. • Works closely with internal teams (catering, security, maintenance, AV). • Oversees on-the-day execution: greeting the client, troubleshooting issues, keeping everything on time.
Meeting with team to discuss their requirements and vision Brainstorming with a creative team to develop ideas for campaigns and projects Helping decide on the layout for publications or product designs and choosing visuals like photographs, artwork, graphics and designs Equipping and developing singers for the Worship team, working with senior leadership to bring vision and communication and pastoral care to the team when needed. Pitching concepts to team by means of innovative presentations Ensuring that projects are completed within time. Recruiting, managing and motivating a creative team Running and planning Sunday teams and scheduling rotas for band, choir, service management and photography teams. General worship & creative administrative duties Managing correspondence, including phone calls, emails, letter and packages Organising meetings, scheduling appointments Creating event itineraries for organisation events Leading and overseeing creative teams such as choir, photography team and service management
Led the planning and execution of integrated brand activation campaigns (on-ground, digital, retail, and experiential), increasing consumer engagement by 30% YoY. Designed and delivered experiential marketing events (product launches, roadshows, pop-ups, sponsorship activations) that enhanced brand visibility and trial across target demographics. Partnered with sales and trade marketing teams to roll out in-store activation strategies, including POS displays, shopper promotions, and merchandising, resulting in a 15% sales uplift during key campaigns. Managed and optimized activation budgets of $X million, negotiating with agencies and vendors to achieve cost savings of up to 20% without compromising quality. Integrated digital and influencer strategies into offline activations, achieving a 50% increase in campaign reach through social media amplification. Conducted post-campaign analysis with actionable insights, improving campaign ROI and efficiency by 25% across consecutive quarters. Built and led cross-functional teams and agency partners to ensure seamless campaign execution within tight timelines. Recognized for driving brand-consumer connections, strengthening customer loyalty and boosting brand recall in competitive markets.
Manage day-to-day operations of the cafe Hire and onboard new wait staff and baristas Train employees on drinks preparation and proper use of coffee equipment Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients) Maintain updated records of daily, weekly and monthly revenues and expenses Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks) Advise staff on the best ways to resolve issues with clients and deliver excellent customer service Ensure all cafe areas are clean and tidy Nurture friendly relationships with customers to increase loyalty and boost our reputation Recruiting, training, and supervising café staff. Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence. Ensuring that all café expenses are within budget and identifying ways to decrease operational costs. Receiving delivered café supplies and verifying that the correct items and quantities have been delivered. Taking inventory of café supplies and ordering new stock as needed. Resolving customer complaints regarding food quality and customer service. Suggesting new menu items based on customers' preferences and feedback. Identifying strategies to retain and attract customers.
Establishing and maintaining relationships with vendors and merchants that sell the company’s products or services Working with the company’s marketing department to learn and implement the company’s marketing strategy at events Understanding the company’s vision, mission, goals, products and services to represent the brand’s voice and personality at various events Posting about a service or product on the various social media platforms, chat groups and message boards to drive brand awareness and attract new customers Posting videos and reviews about the company’s product or service and inviting friends to events via social networking sites Sharing ideas with supervisors about new ways to promote the brand Tracking media campaigns, metrics and customer preferences Monitoring feedback from customers and escalating complaints to the company’s marketing department Measuring the conversion rates and other metrics for ongoing campaigns and making adjustments as necessary